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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,731 Reviews

1,731 Reviews of Shottenkirk Chevrolet - Service Center

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August 12, 2023

Disappointed with the lack of attention to detail and the need to return the car to the service department to fix the problems that resulted from the technician’s failure to put the car back together properl More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's disappointing to hear that we fell short here. We will share your comments with our team, and please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail.

August 12, 2023

Great service, honestly, and just all around great people! I would go back in the future! More

by RACHEL.GRIFFIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department, Rachel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 11, 2023

I arrived about 15 minutes early, was take in and the work started. Took about 45 minutes to complete work. More

by Jesse purvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Morgan Hough
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out, Jesse. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

August 11, 2023

Everyone that I worked with were very friendly and easy to work with. Sales group was not pushy and helpful. Good experience. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher, CJ Johansen, Laura Boal, Tanner Hocker, Matthew Thurman
Report | Print
Aug 11, 2023 -

Richard responded

Thank you for a great buying experience.

Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review, Richard. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

August 11, 2023

Once the sale was complete, the customer service was absolutely horrible. Salesman Alex Balke did not follow through, lied to me and didn’t get the job done. More

by eyes4cy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 11, 2023

Very prompt service when pulled up to building. Service person was very personable and got me on the list for oil change with no appointment All personal were very friendly More

by BPETERS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Fisher, Morgan Hough
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

August 10, 2023

My husband took the car in but as far as he recalled to me everything was fine and everybody did a good job More

by ALICE35178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
Report | Print
Aug 11, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet--we look forward to having you and your husband as valued customers for many years to come!

August 09, 2023

Got the part we needed in seven business days instead of ten. Seemed to solve the trailer light problem. More

by BW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you kindly for the review! We appreciate that you took the time to leave us this review, and it's always a bonus when shipping comes earlier than expected!

August 09, 2023

Great team and services. Team was great and efforts by all. Thank you so much. More

by cpeaton5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Hocker, Colby Oberembt
Report | Print
Aug 09, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for the kind review! We appreciate that you took the time to leave us this review as we use this to improve. If there is anything in the future, please do not hesitate to reach out, we will be happy to assist!

August 08, 2023

My stability track dash light was going on and off. The service department couldn’t find any problems. It happened again and I took pictures. It did it again today August 8th. This time it stayed on fo More

by T00BUSYBEAR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Report | Print
Aug 09, 2023 -

Shottenkirk Chevrolet responded

We'd like to learn more. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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