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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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August 15, 2023

Got a car and had to threaten to return my car to get the issue resolved. Can’t say I will sue you for service again. More

by BIRDYBOY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Auge, Colby Oberembt, Morgan Hough
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Aug 19, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 14, 2023

Very bad customer service at the front and in the service center. Will never go back here More

by Helen mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney Hinders
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Helen, we are sorry we didn't meet the expectations we all have. We know it is frustrating to have a new vehicle that had imperfections from the factory that have not been corrected yet. I have personally talked with you and your husband about getting the issues from Chevy corrected. I apologize for the communication from our team on timelines to get the issues handled. We are working on getting the issues corrected ASAP. Hopefully they get corrected promptly and your outlook changes that we may not be perfect but we step up to make it right with you. Have a great day, Lee should be reaching out shortly.

August 13, 2023

Everyone was very good. The mechanic I tried very hard solve the problem. I have also had good service. Scott is also great More

by JANDAVEBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Morgan Hough, Tate Pumphrey
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Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

August 13, 2023

Great friendly people. Excellent work down there. would you recommend it to anybody? Only place to have your car worked on. More

by MJFLYNN47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Dylan Miller, Ryan McClure, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 12, 2023

Great service, honestly, and just all around great people! I would go back in the future! More

by RACHEL.GRIFFIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department, Rachel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 12, 2023

Disappointed with the lack of attention to detail and the need to return the car to the service department to fix the problems that resulted from the technician’s failure to put the car back together properl More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Miller
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's disappointing to hear that we fell short here. We will share your comments with our team, and please don't hesitate to reach out to us directly if you'd like to discuss this matter in more detail.

August 11, 2023

I arrived about 15 minutes early, was take in and the work started. Took about 45 minutes to complete work. More

by Jesse purvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt, Morgan Hough
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out, Jesse. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

August 11, 2023

Everyone that I worked with were very friendly and easy to work with. Sales group was not pushy and helpful. Good experience. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher, CJ Johansen, Laura Boal, Tanner Hocker, Matthew Thurman
Report | Print
Aug 11, 2023 -

Richard responded

Thank you for a great buying experience.

Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for your very kind review, Richard. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

August 11, 2023

Once the sale was complete, the customer service was absolutely horrible. Salesman Alex Balke did not follow through, lied to me and didn’t get the job done. More

by eyes4cy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 11, 2023

Very prompt service when pulled up to building. Service person was very personable and got me on the list for oil change with no appointment All personal were very friendly More

by BPETERS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Fisher, Morgan Hough
Report | Print
Aug 14, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

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