Shottenkirk Chevrolet - Service Center

Overall a great experience. A couple of things to note. When I got in my car to leave I noticed the edge along the front door was very dirty and dusty. Not sure why it was left A couple of things to note. When I got in my car to leave I noticed the edge along the front door was very dirty and dusty. Not sure why it was left that way. Secondly, I had asked when I made the appointment to change all three wipers. I had to sit and wait due to them not having the rear wiper on hand. They informed me they had to order it from O Riley’s. I would think if the request was made at the time of appointment, about a week in advance, you would make sure you had the wiper on hand. More

Never been to a more helpful dealership ever, I was stuck 4+ hours from home and they did everything they could to make sure I was taken care of. 4+ hours from home and they did everything they could to make sure I was taken care of. More

They were all good and informative. Thank you. Cory was very good and the young lady that wrote the papers out was very good Thank you. Cory was very good and the young lady that wrote the papers out was very good More

I was able to resolve my car issue within 2 days. The service people were very kind. The service people were very kind. More

Cory Tass was great! Best salesman ever!! Plan to only buy from him!! He was easy to deal with and very friendly. Best salesman ever!! Plan to only buy from him!! He was easy to deal with and very friendly. More

I had to take the traverse back to have the service department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box latches both suggested that the ATTENTION TO DETAIL WAS LACKING which calls into question what the rest of the repair quality is for the service completed. Perceived reputation brought me to Shottenkirk which is 3 times further away from me than Bob Brown’s dealership. Sorry to say, the experience has been less than impressive More

When I got in I made sure to explain to the gentleman that I was there for a 15000 service, and stated I needed a ride back as requested when I set up the appointment. He rushed me away, and I think it w that I was there for a 15000 service, and stated I needed a ride back as requested when I set up the appointment. He rushed me away, and I think it was because he was in a conversation when I got there, but he did state affirmatively that I was getting those things. Well after an hour wait for a ride, I asked for an update, was told he forgot, and then he got be a ride right away. Then when I picked up my car there was nothing that showed I got my 15000 mile service, and honestly I believed I needed breaks, because occasionally there is a squeak. I just left in frustration. I'll probably stop going to this place. It's not close, I really believe the original salesman was racist after I said a confederate flag on my car would be racist, but he kept saying it even after that fact, and I don't know why I've remained loyal when I honestly believe I can get a better experience elsewhere. More

Had appointment for oil change and it took 1. 5 hours to complete. Very disappointed that it took so long given we had an appointment. We will try one more time as service person did provide a dis 5 hours to complete. Very disappointed that it took so long given we had an appointment. We will try one more time as service person did provide a discount and a free car wash to apologize for the long wait. More

Always a great experience. I had a question about parts and Zach helped me , he sure is great at taking care of customers! I had a question about parts and Zach helped me , he sure is great at taking care of customers! More

He was easy to talk too and very helpful so had no worries at all worries at all More