Back

Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,731 Reviews

1,731 Reviews of Shottenkirk Chevrolet - Service Center

Sort by
July 05, 2023

The vehicle came in for engine noise. They said it needed a new motor only to informed about this by text message. Found out it was low on oil. I had to call the service manager who wa More

by MIKECLARKR35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ Johansen
Jul 08, 2023 -

Shottenkirk Chevrolet responded

Thank you for bringing this to our attention, Mike, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 05, 2023

Went for oil change, air filters need replaced which was fine. They took everything out of the clove compartment and did not put anything back. In addition my screen for my radio would not light up. It work More

by TJWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Barkela
Jul 08, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 05, 2023

Very friendly staff and clean dealership. Respectful of my time and did everything I needed quickly. More

by Jacobauge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jul 05, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us, Jacob. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 05, 2023

Our salesman, Samir, was excellent. He answered our questions in a friendly way, explained all the electronics and equipment. Also great information from Jason when we did the paperwork More

by Daviddunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
Jul 06, 2023 -

Shottenkirk Chevrolet responded

David, it's great to hear that Samir and Jason were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

July 04, 2023

The car I bought was in an accident and by one of the sales men and they gave it a clean Carfax More

by JANETL.AHMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank
Jul 07, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 04, 2023

Great staff that goes above and beyond to help with what you're looking for and what you need. More

by KENDALESCHWERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Plotz, CJ Johansen, Tanner Hocker
Jul 04, 2023 -

Shottenkirk Chevrolet responded

Kendal, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

July 04, 2023

I dropped my truck off for an oil change while I was visiting town. Tate had my oil changed & truck washed within an hour. Great service & environment. More

by zacharyireland53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Jul 04, 2023 -

Shottenkirk Chevrolet responded

Zachary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 04, 2023

Sydney was amazing to work with. Cannot wait to have to work with them again. More

by JUSTIN.R.SCARBOROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Shottenkirk Chevrolet responded

Thank you, Justin! Sydney and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

July 04, 2023

It appears the dealership is making changes to the business that will improve customer experience in the service department. More

by ROBLUK.CONST
Workmanship
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

July 04, 2023

I always have good service. Don't have to wait to long. Comfortable waiting room. More

by DIANEDST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't have to see any one in this this list.
Jul 04, 2023 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet, Diane. We appreciate your business and hope to see you again soon.

...
76
...