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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,732 Reviews

1,732 Reviews of Shottenkirk Chevrolet - Service Center

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June 09, 2023

Went in on a beautiful Corvette, walked out with my dream truck instead. Sales team was one of the best I’ve dealt with ever, willing to work for me on everything for the deal More

by Drawmaster
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
Jun 10, 2023 -

Shottenkirk Chevrolet responded

It's fantastic to hear that our staff provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership!

June 09, 2023

Not sure we will buy another vehicle with shottenkirk. We wanted to buy local. We bought a brand new suburban with them, get oil changed there, new tires etc. One tire has a leak by the stem that happe More

by Frustrated
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Jun 13, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 09, 2023

Refused to replace running board part on warranty. Told me I knocked it off. They love you until we write the check. Have taken the radio in twice and cutting out still not resolved. Fear I will get More

by JMJMETZGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not rate
Jun 13, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 09, 2023

The staff at Shottenkirk have always been great. I use the fast lube frequently and have always been greeted the moment I drive in. Very friendly no matter what department. Reasonable negotiation wh More

by TSJOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coltan Straker
Jun 10, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 08, 2023

Very clean facility in an easy to access location. Excellent service from excellent attentive people. My only feedback is the car wash didn’t work More

by J Dvorak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Jun 09, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. Coltan and our team appreciate your business and hope to see you again soon!

June 08, 2023

Your service is always good. Everything is high these days especially now because of COVID. More

by PATIRENE207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Jun 09, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dylan met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

June 07, 2023

They were very helpful and checked my problem thoroughly. Lights came on my car and when they checked it out they no longer came one. They drove it numerous times to assure there was no problem. Thanks!. More

by joannboylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Jun 08, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

June 07, 2023

Ordered part straight from factory instead of calling locally to find part took way to long More

by mattclarahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Jun 11, 2023 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Matt, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 07, 2023

Brought my vehicle in to get the check engine light looked at. I waited 2 hours for them to say they can't get the part for my vehicle. They also said they would email me the results of the diagnosis b More

by punkgirl67486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
Jun 11, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 07, 2023

Great business. Always enjoy getting my car service there. Treat us like family. Thank you More

by Amanda Carnahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
Jun 08, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Amanda, and we look forward to working with you again.

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