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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,719 Reviews

1,719 Reviews of Shottenkirk Chevrolet - Service Center

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February 19, 2023

Needed an oil change and tire rotation. I didn’t have an appointment but they still got me right in and got me out of there in less than 30 minutes. More

by AMTWEETEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Report | Print
Feb 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 19, 2023

Received timely service, as was communicated up front. They had a good waiting area where is could watch some news and catch up on some work. Staff including the check-in/shuttle drivers were friendly. More

by djdehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Report | Print
Feb 19, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

February 19, 2023

They are very accommodating and get me taken care. They are empathetic of my time and needs. More

by COOP169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Coltan Straker, Dylan Miller
Report | Print
Feb 20, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 18, 2023

Pretty good service, they told me what was wrong and the time frame it would be done in and they got it done in the amount of time they said! Didn't take long at all. More

by ASHLEYRANEY1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Report | Print
Feb 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Ashley, feel free to contact us at your convenience.

February 17, 2023

Thank you for making it so easy to get my vehicle serviced. Your staff is always friendly and professional. More

by CCRONE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Heasley
Report | Print
Feb 18, 2023 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

February 17, 2023

Their service department treated me with complete disrespect. I was told my vehicle would be done by the end of the day. When they couldn't get it done, because their service techs had to leave ear More

by dvandekrol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tate
Report | Print
Feb 21, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 15, 2023

Great service and attention to detail. Helpful information and continued support and follow up after completing. More

by JENNIFER.PRIEST1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Powell
Report | Print
Feb 16, 2023 -

Shottenkirk Chevrolet responded

Jennifer, Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. Tom and our team appreciate your business and hope to see you again soon!

February 15, 2023

Travis is an excellent account manager, and he had me in and out very quickly. More

by clint_nielsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Pollock
Report | Print
Feb 16, 2023 -

Shottenkirk Chevrolet responded

Thank you, Clint! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

February 15, 2023

Great for me, only twenty three miles for service. Good people to work with. A More

by DWGONSETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Franklin
Report | Print
Feb 16, 2023 -

Shottenkirk Chevrolet responded

Thank you! Shaun and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

February 14, 2023

It was ok. Where my mom bought her car gave her awesome service. Made me wish I went to the same place she went to. More

by Krewaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Dusenbery
Report | Print
Feb 18, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

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