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Shottenkirk Chrysler Dodge Jeep Ram Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.5
1,972 Reviews
Welcome to Shottenkirk Chrysler Dodge Jeep Ram Shottenkirk Chrysler Dodge Jeep Ram strives to be your go-to Chrysler, Dodge, RAM, and Jeep dealership. Check our inventories of new and pre-owned cars, SUVs, and pickup trucks. If you’re looking to get great deals on a new or pre-owned vehicle for your commute, we might just become your favorite Chrysler, Jeep, RAM, and Dodge dealership! See how you can get the most out of your car-buying experience when you shop at Shottenkirk Chrysler Dodge Jeep Ram Prosper.
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2550 W University Dr

Prosper, TX

75078

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Showing 1,972 reviews

September 03, 2023

Came in for an oil change and headlamp replacement. I was greeted when I arrived and had an estimate for my service within 30 minutes of checking in. Staff was friendly, provided solutions for my vehic More

by Shelby B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Blackwood
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Shelby B., thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 03, 2023

Lupe and the team at Shottenkirck were fantastic! Even though the car we went to look at was not available because of a recall they helped us find the perfect vehicle!! More

by jamesymandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin McCarroll, Gary White, Heather Daniell, Lupe Garcia
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jamesymandy, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 03, 2023

Whitney was a fantastic sales person for the entirety of our interaction. She kept in contact with me for the length of my purchase and helped me to get in touch with the right people. I also appreciate Chr More

by ekkirk216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Grady, Whitney Patton
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

ekkirk216, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 03, 2023

Trey Woodley and the staff at Shottenkirk went above and beyond to make my purchasing experience enjoyable and super fast. More

by twdw87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Woodley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 02, 2023

Professional and quick. Great service they did what I needed and got it done in a timely manner More

by john.jarrettjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

john.jarrettjr, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 02, 2023

Buying experience was great! They went above and beyond to make sure I had the vehicle I wanted. More

by horns1387
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leith Almetwaly, Justin McCarroll, Curtis Roberts
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

horns1387, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 02, 2023

The most amazing car buying experience from Whitney, Trey and Leith. Very friendly, knowledgeable, and valued our time! More

by bittytattboo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Woodley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leith Almetwaly, Whitney Patton
Report | Print
Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bittytattboo, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 02, 2023

Came in to have a tire fixed or replaced and get and like change. I was told I needed Mopar tire to approve, I could wait for a couple hours or could leave and they would call once they heard back on the ap More

by KCAPLE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 at your convenience.

Sep 07, 2023 -

KCAPLE responded

8 days later Still waiting…….. Called multiple times yesterday. Never had a customer service experience like this……EVER

Sep 11, 2023 -

KCAPLE responded

After 11 Days of poor communication and avoiding phone calls from service Team. I was told on Saturday that the NEW tires on my vehicle (when purchased) were in the previous owners name there for Shottenkirk would not be able to warranty the tires. How are tires that Shottenkirk put on my vehicle still in a previous owners name?? For 11 days the team of Whitney (new sales), Will, Chris, and Brandon in the “Service” department have ALL avoided communication with me while I had a vehicle with a leak in a tire that was not driveable. With zero accountability and no one willing to communicate I am confident this behavior will continue at Shottenkirk Prosper. Buyer Beware Carry on “Service” Team, this one was handled in very poor form, and everyone involved knows it! On to the next Customer Kyle Caple

September 01, 2023

Alexandro was very professional. We spoke he knew exactly what I was looking for and what payment I was looking for. More

by Cedric.tubbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro De La Rosa, Skyler Dockins
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Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Cedric.tubbs, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

September 01, 2023

Customer service was top notch! They stayed in contact and were able to take care of me quickly despite a crazy work schedule on my end. More

by bittytattboo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Woodley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leith Almetwaly, Whitney Patton
Report | Print
Sep 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

bittytattboo, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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