
Shottenkirk Chrysler Dodge Jeep Ram Prosper
Prosper, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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This Dealership Was A Awesome Experience Excellent Customer Service No Long Waiting Time I will Recommend All Of My Friends and Co Workers Customer Service No Long Waiting Time I will Recommend All Of My Friends and Co Workers More
I wish I could give this place a better review, but unfortunately I cannot. The Sales process was great and the rep was patient with my kid who is a bit wild. The haggling wasn't too bad either. So we unfortunately I cannot. The Sales process was great and the rep was patient with my kid who is a bit wild. The haggling wasn't too bad either. So we thought all was going to be just fine. However, it all went downhill shortly after that. We bought a used SUV in pretty great shape, but after a few weeks it started acting up. So we called and spoke about it and had the car towed in. After about a week and a half the determined it was just a bad battery. I am no mechanic, but I have been working on cars my whole life and that never seemed right to me. Plus it was all under warranty so no big deal. A few weeks later same issue pops up again. So we tow it back in and they have had the car for over a month now with end in sight. No matter who I speak with it's the same xx. We're working on it or I'll see what I can find out and nothing ever comes of it. They have been "trying to replicate the issue" even though they already have all the documentation. At this point we are seeking legal council for the matter. So this is a full on Buyer Beware. DO NOT buy the Shottenkirk Care Package Prep whatever as it is total xx. P.S. No one other than Sales will answer the phone or return your calls. Terrible service after the purchase. More
I should have looked at the reviews before I purchased my vehicle but anyway, Kevin English is the reason why I gave a 10 to the service dept (Wish I could have given him 20). He listened to my problems and vehicle but anyway, Kevin English is the reason why I gave a 10 to the service dept (Wish I could have given him 20). He listened to my problems and concerns I had with my truck. Due to the sales department, I was never coming back to this dealership for anything. But as long as Kevin English is working at this dealership, I will continue to bring my vehicle back. One last thing about the sales department if they were selling me the winning lottery ticket, I still would not purchase it from them. TOO SHADDY!!!!!!!!!!!!!!!!! Shots out to Bijon Parker in finance he did his thing. More
This dealership is an unorganized and negligent entity who does not care about its customers. I’ve had multiple issues that have gone on for months after purchasing this vehicle. Upon my purchase, I had who does not care about its customers. I’ve had multiple issues that have gone on for months after purchasing this vehicle. Upon my purchase, I had a pushy sales manager who stressed that their $1,500 “reconditioning fee” guarantees that the dealership provide a multi-point inspection to ensure the vehicle I purchased has been properly repurposed for sale. This reconditioning fee that they insist they tack onto the sale was incomplete at best. Two days after I had the car, the brake fluid flush maintenance came on and said it hadn’t been done six months prior to my purchase. Two weeks later, an oil change light came on, stating the oil already needed to be changed. In order to fix these issues, I had to go to the dealership two extra times to resolve. They were unable to clear the service lights on my car after they processed the work, thus the car didn’t recognize the work was done. The service manager suggested I take it to the manufacturer to clear the service lights (a third trip). On top of that I never received a service record for both visits. Upon taking my car to the manufacturer, they cleared the service lights and inspected the vehicle further. They stated that two brake pads on the car were also needing to be replaced. I called back this dealership and spoke to the sales manager, He refused to replace the pads, stating this is standard practice for the dealership to do a bare minimum pass of parts for state inspection. Over the past two years, I have purchased cars from Acura, Toyota, and Carmax. I’ve never had to pay a reconditioning fee to purchase a vehicle. I have also never had the service issues like I’ve had with Shottenkirk. My advice – do not settle to pay the reconditioning fee. My experience with them shows this is shoddy work at best by a dealership whose primary goal is to maximize its profits and forgo a good customer experience. More