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Shottenkirk Chrysler Dodge Jeep Ram Prosper
Prosper, TX
1,982 Reviews
Welcome to Shottenkirk Chrysler Dodge Jeep Ram
Shottenkirk Chrysler Dodge Jeep Ram strives to be your go-to Chrysler, Dodge, RAM, and Jeep dealership. Check our inventories of new and pre-owned cars, SUVs, and pickup trucks. If you’re looking to get great deals on a new or pre-owned vehicle for your commute, we might just become your favorite Chrysler, Jeep, RAM, and Dodge dealership! See how you can get the most out of your car-buying experience when you shop at Shottenkirk Chrysler Dodge Jeep Ram Prosper.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,982 reviews
November 05, 2022
This dealership is an unorganized and negligent entity who does not care about its customers. I’ve had multiple issues that have gone on for months after purchasing this vehicle. Upon my purchase, I had who does not care about its customers. I’ve had multiple issues that have gone on for months after purchasing this vehicle. Upon my purchase, I had a pushy sales manager who stressed that their $1,500 “reconditioning fee” guarantees that the dealership provide a multi-point inspection to ensure the vehicle I purchased has been properly repurposed for sale. This reconditioning fee that they insist they tack onto the sale was incomplete at best. Two days after I had the car, the brake fluid flush maintenance came on and said it hadn’t been done six months prior to my purchase. Two weeks later, an oil change light came on, stating the oil already needed to be changed. In order to fix these issues, I had to go to the dealership two extra times to resolve. They were unable to clear the service lights on my car after they processed the work, thus the car didn’t recognize the work was done. The service manager suggested I take it to the manufacturer to clear the service lights (a third trip). On top of that I never received a service record for both visits. Upon taking my car to the manufacturer, they cleared the service lights and inspected the vehicle further. They stated that two brake pads on the car were also needing to be replaced. I called back this dealership and spoke to the sales manager, He refused to replace the pads, stating this is standard practice for the dealership to do a bare minimum pass of parts for state inspection. Over the past two years, I have purchased cars from Acura, Toyota, and Carmax. I’ve never had to pay a reconditioning fee to purchase a vehicle. I have also never had the service issues like I’ve had with Shottenkirk. My advice – do not settle to pay the reconditioning fee. My experience with them shows this is shoddy work at best by a dealership whose primary goal is to maximize its profits and forgo a good customer experience. More
by cdwgjmw
Employees Worked With
Courtland Owens
October 20, 2022
I was trying to purchase 2022 Toyota Tundra from this dealership that was clearly advertised Cars.com for $85777. During our conversation they had informed me that price will actually be $91662 because o dealership that was clearly advertised Cars.com for $85777. During our conversation they had informed me that price will actually be $91662 because of the adds such as warranty, recon and lo jack. This is clearly against Texas law which states that only sales tax and state transfer fees can be added but sending them a link and referring to Texas law doesn't mean anything to these people. General manager did not return my call and these scammers really don't care about laws. I have all this in writing via text with salesman so if anybody is interested, I can provide proof of everything that I wrote here. More
by AlexF
Employees Worked With
Courtland Owens
October 19, 2022
The service department always delivers! They are consistent and thorough. It is apparent that they are motivated to please the customer. Thank you. They are consistent and thorough. It is apparent that they are motivated to please the customer. Thank you. More
by RBAGGETT
Employees Worked With
Fayaz Keshavjee
October 10, 2022
Avoid this place for used vehicles! !!! Two days after purchasing my used Nissan Titan the check engine light came on. It is safe to assume the dealership knew about this and just cle !!! Two days after purchasing my used Nissan Titan the check engine light came on. It is safe to assume the dealership knew about this and just cleared the codes and sold me the vehicle anyways... I attempted to contact the sales rep multiple times with no answer. Was told to speak with the service team to get my vehicle "checked." When I spoke with the service team they told me they couldn't even look at it and referred me to a Nissan dealership..... I regret ever stepping foot in this place. More
by Will A
Employees Worked With
David Resa
October 08, 2022
Taybor found the truck I was looking for and even came in on his day off to help me. Leith explain everything and made the financing process easy. on his day off to help me. Leith explain everything and made the financing process easy. More
by Adam.klein2385
Employees Worked With
Taybor and Leith, Courtland Owens
