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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,065 Reviews

1,065 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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March 23, 2024

Immediately addressed my emergent concern and fixed my issue and put my anxiety to rest!! More

by sweitenbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name but he was great!!
Mar 25, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 22, 2024

Jodyn was extremely helpful in get both of my vehicles worked on. While out of town I was have what I believed was a mechanical problem with the vehicle I was driving. I called Jodyn, explained what I w More

by netimeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 22, 2024

Service was exceptional and I felt very well taken care of and all my concerns were answered swiftly More

by markou87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Blackwood, Kenny Bolton, Lee Hall, Brice Phillips
Mar 26, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

markou, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 21, 2024

I’m not the guy that brought the car in yet I’m getting all of the updates about the service. My son should have been contacted. Our family name was misspelled in the system. How do you sell someone a car More

by allen.roholt
Recommend Dealer
No
Employees Worked With
None
Mar 22, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

March 20, 2024

Bad communication. Visited twice now and both times have had bad experience. Won’t return. More

by fd75068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordyn Runte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 and ask for one of our managers.

March 20, 2024

I would not take my vehicle here again. Service was terrible. My car stayed at service for 5wks. My adviser never updated me. I had to call multiple times to get updates and all I received More

by hailpdrtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

March 20, 2024

Lacey was very helpful and patience with my buy experience of Spray application of bed-liner for my Mojave. I would definitely recommend Lacey to my friends and family. Thank you so much excellent More

by Jose Robledo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Mar 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jose, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

March 20, 2024

Prompt and excellent customer service from the Service Department and Jeff Kingsley is just awesome! More

by sameerachafin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

sameera, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 19, 2024

Great communication. Very fast working through my warranty issue. They provided me with detailed info on what they were doing. And gave me an update of what to expect on More

by bradallen1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Hall
Mar 20, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

brad, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - !

March 15, 2024

I had to pay for a rental car and the work was never completed on my jeep in the time frame promised, which was a waste of time and money. I know it is not my service advisors fault, he has been working More

by Jessica
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Hall
Mar 18, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jessica thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

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