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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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March 15, 2024

I had to pay for a rental car and the work was never completed on my jeep in the time frame promised, which was a waste of time and money. I know it is not my service advisors fault, he has been working More

by Jessica
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Hall
Mar 18, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jessica thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

March 15, 2024

Kenny was super helpful and amazing. Hope to see him again. Everything else was not up to par More

by COLLIN.KRUSE95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Blackwood, Kenny Bolton, Lee Hall, Zachary Smith
Mar 18, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

COLLIN, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

March 14, 2024

Cody was great and very informative. If I had questions not only did he answer them he also gave me the reason for his answer. Cody also walked me through all the maintenance on my car a More

by Rob Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Randle
Mar 15, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Rob, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 13, 2024

I got a diagnostic done. I opted to get my service elsewhere. My service representative once I opted out of service never contacted me back again. I told him the days I’d be More

by prob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Hall
Mar 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

March 13, 2024

Waited 1hour 1/2 for a 10am appointment oil change. I had to come out of the waiting room 2 times to ask if my car was ready. More

by jcardonacab
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody
Mar 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

March 13, 2024

My experience with CDJR Prosper was very good. Cody Randle was an excellent service advisor who took care of all my Ram truck's needs. Highly recommend using their service department. More

by JackmanL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Randle
Mar 14, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jack, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 11, 2024

Service was handled professionally and promptly. Lee was a pleasure to partner with. Parts prices were a bit high, but to be expected at the dealer. More

by stuart.roch
Recommend Dealer
Yes
Employees Worked With
Lee Hall
Mar 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

stuart, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

March 11, 2024

Jeff is always responsive and helpful. Really appreciate Jeff and the team at Shottenkirk CDJR More

by Ben.richey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Ben, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

March 10, 2024

You need to have better communication with your customers and get back with them in timely manner. You need to work on talking to customers instead of texting. More

by tammy44white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordyn Runte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

March 09, 2024

Great service! Jeff was very patient and made sure my concerns were resolved. I will return again More

by mdefinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

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