Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Great communication. Very fast working through my warranty issue. They provided me with detailed info on what they were doing. And gave me an update of what to expect on Very fast working through my warranty issue. They provided me with detailed info on what they were doing. And gave me an update of what to expect on next visit. Awesome service More

I had to pay for a rental car and the work was never completed on my jeep in the time frame promised, which was a waste of time and money. I know it is not my service advisors fault, he has been working completed on my jeep in the time frame promised, which was a waste of time and money. I know it is not my service advisors fault, he has been working with me during this process, however the technicians were not able to work on my jeep after I was told the work would be completed in one day. I now have to come back a separate day several days later to get the work done and wasted money on a rental. More

Kenny was super helpful and amazing. Hope to see him again. Everything else was not up to par Hope to see him again. Everything else was not up to par More

Cody was great and very informative. If I had questions not only did he answer them he also gave me the reason for his answer. Cody also walked me through all the maintenance on my car a If I had questions not only did he answer them he also gave me the reason for his answer. Cody also walked me through all the maintenance on my car and the previous work. More

My experience with CDJR Prosper was very good. Cody Randle was an excellent service advisor who took care of all my Ram truck's needs. Highly recommend using their service department. Cody Randle was an excellent service advisor who took care of all my Ram truck's needs. Highly recommend using their service department. More

I got a diagnostic done. I opted to get my service elsewhere. My service representative once I opted out of service never contacted me back again. I told him the days I’d be I opted to get my service elsewhere. My service representative once I opted out of service never contacted me back again. I told him the days I’d be by to pick up my vehicle but heard nothing back. When I got to the dealership on the day mentioned they couldn’t find my car for 30 minutes. Have a great day. More

Waited 1hour 1/2 for a 10am appointment oil change. I had to come out of the waiting room 2 times to ask if my car was ready. I had to come out of the waiting room 2 times to ask if my car was ready. More

Service was handled professionally and promptly. Lee was a pleasure to partner with. Parts prices were a bit high, but to be expected at the dealer. Lee was a pleasure to partner with. Parts prices were a bit high, but to be expected at the dealer. More

Jeff is always responsive and helpful. Really appreciate Jeff and the team at Shottenkirk CDJR Really appreciate Jeff and the team at Shottenkirk CDJR More

You need to have better communication with your customers and get back with them in timely manner. You need to work on talking to customers instead of texting. and get back with them in timely manner. You need to work on talking to customers instead of texting. More