Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Prosper, TX
1,067 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Can't say enough about the great service we received from Lacey in Service. She went far above and beyond to get our insurance claim closed out. She stepped in when the original body shop fell short & saw Lacey in Service. She went far above and beyond to get our insurance claim closed out. She stepped in when the original body shop fell short & saw it all the way to the end! More
Vehicle was at service department for one week with no work completed on it. I understand that a part arriving damaged is out of your control, but the lack of communication is in your control. The vehicle work completed on it. I understand that a part arriving damaged is out of your control, but the lack of communication is in your control. The vehicle also has other concerns that were not addressed while it was there. It is unfortunate that a Shottenkirk technician damaged our vehicle while in your care, but this needs to be addressed, as it has been over 3 weeks since our vehicle was returned to us damaged. We still have not received a call back from the service department since we picked up the vehicle around 9AM. We were promised a call at the dealership and a call back after we called the service department at 11AM. I want an answer on when our vehicle will be repaired and the other concerns will be addressed. More