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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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July 04, 2023

Left the dealership feeling like I was severely taken advantage of. Replaced a $25 part located at the top of the engine with only a few bolts....charged $700. I am currently in the market for a new truc More

by sawillen
Recommend Dealer
No
Employees Worked With
NA
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

July 04, 2023

Really great service department! They take great care of us, and are always prompt. They also have a nice waiting room with an awesome coffee machine. More

by laurabrandt3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Daniell
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Jul 07, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

July 04, 2023

Great at going above and beyond with resolving our issue even without having a scheduled appointment. More

by brandivineyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 07, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

July 03, 2023

Jordyn has been very exceptional and very professional with getting our vans in for the issues at hand. I really couldn't thank her enough. More

by Sir Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

July 02, 2023

I appreciate the Service Dept working with me. Jeff coordinating the ride along so I can point out the issue to the shop foreman. They worked with my schedule. Thank you. I Look forward to the More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk Prosper Chrysler Dodge Jeep Ram, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

July 01, 2023

Best place to purchase new car from,very helpful. They listened to what we wanted and found us the perfect jeep More

by tedwards1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick Barnes, Brad Baker
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

July 01, 2023

Took 3 hours for an oil change, and I had to return to the shop because the technician didn't reset the "oil life" percentage indicator. More

by dakirkwood7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jul 05, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

July 01, 2023

My service experience was excellent. My service advisor Jeff was top notch. He is extremely personable and professional. I will be coming back for all my vehicles service needs in the fu More

by ericnicholson55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
Report | Print
Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk Prosper Chrysler Dodge Jeep Ram, we value our customers and we look forward to seeing you down the road. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

I received excellent care for my car and information about the car People were great. More

by disneykittygirl123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley , Taybor West, Jesus Orta
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Shottenkirk Prosper Chrysler Dodge Jeep Ram! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

June 30, 2023

Excellent service despite obstacles and obligations. Responsive team with customer focused mindset. Will recommend this service center to friends and family. More

by krspringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
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Jul 06, 2023 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team

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