Shottenkirk Chrysler Dodge Jeep Ram - Service Center

If you want your vehicle damaged, requiring more repairs than originally necessary, Shottenkirk is the dealership for your next Jeep service! I used this dealership as a matter of convenience, but their in than originally necessary, Shottenkirk is the dealership for your next Jeep service! I used this dealership as a matter of convenience, but their incompetence and fighting to get the new damage repaired is not worth the convenience. I now will drive out of my way to go to another dealership. The following damages have occurred while at Shottenkirk: 1) scratches on the interior of the doors, 2) air bag deployed, 3) hood scratched twice, 4) windshield surround scratched twice, 5) AC control knob fell off, 6) headlight installed upside down, 7) multiple plastic pieces under the hood broken, 8) wires for the doors (that dealership denies having touched) left detached. I’ve had to rent a car multiple times for up to 2 weeks, paying out-of-pocket. I’ve had repairs take much longer than estimated because there was a need for an engineer to fix the problem. In the most recent experience, I was told to pick up my repaired Jeep at 6:00 PM (service center closes at 6:30) only to wait until 6:30 to be told that it is not ready, and I would need a rental. As I was about to leave in the rental car, the technician was driving the miraculously repaired Jeep to me and the driver’s side airbag deployed, resulting in a trip to ER for the technician. I then had to argue about how that would be repaired. To the dealership’s credit, the airbag repair was covered, and I was told this would not be listed on my Carfax report. So, my Jeep finally repaired, I picked it up and drove to work, only to have it fail again, the same day. This time, a dead battery. I hate writing negative reviews. I know, in today’s world, this could impact someone’s paycheck. However, I am very frustrated and feel this negative review may lead to improvement of Shottenkirk’s service center. More

Always a pleasure doing business with Shottenkirk Dodge in Canton. Will continue to be a loyal customer due to the quality in all aspects of your Dealership in Canton. Will continue to be a loyal customer due to the quality in all aspects of your Dealership More

My experience at Shottenkirk with Casey and Marcie were made stress free. With an already stressful situation it was a pleasure. I was very pleased. made stress free. With an already stressful situation it was a pleasure. I was very pleased. More

I have brought two trucks from this dealer. And the people have been very nice to work with. This last visit I worked with Steve and it was good service. people have been very nice to work with. This last visit I worked with Steve and it was good service. More

My first visit to this dealer. Genuinely impressed with the layout, immediate attention, easy check-in and very clean lounge. Strolled the used car area and was approached by Lonnie Peplau, salesperson. No the layout, immediate attention, easy check-in and very clean lounge. Strolled the used car area and was approached by Lonnie Peplau, salesperson. No pressure just a short good conversation. If wanting to trade a vey reliable 2015 Grand Cherokee, I would give Lonnie a shot. Vehicle serviced in the timeframe stated. Very positive experience. More

Chris and Stephanie went out of their way to make sure that all my concerns were addressed – – this is an amazing service department! this is the reason I drive 38 miles each way for oil changes and any r that all my concerns were addressed – – this is an amazing service department! this is the reason I drive 38 miles each way for oil changes and any repairs! More

Casey my service writer was very professional and knowledgeable. She certainly knows her business! I’ll be back for more services! Great job Shottenkirk Team. knowledgeable. She certainly knows her business! I’ll be back for more services! Great job Shottenkirk Team. More

The all change I had today was excellent. Started off with friendly greeting and a fast turnaround. Can’t wait for my next oil change. with friendly greeting and a fast turnaround. Can’t wait for my next oil change. More

Stephani was real professional and efficient she took great care of me. She has great customer service attitude. She made sure to keep me updated on the things I needed to know about my vehicle. great care of me. She has great customer service attitude. She made sure to keep me updated on the things I needed to know about my vehicle. More

Horrible service department! Waited forever even with an appointment, promised to take care of the issue. STILL waiting for a call back, after reaching out 3 times? Guessing they don't need or want the bus appointment, promised to take care of the issue. STILL waiting for a call back, after reaching out 3 times? Guessing they don't need or want the business! I'm sure another dealership will. Good luck getting any one to give a crap here. There busy in meetings that's priority over customer service. Whose paying your pay check? More