Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Terrible x3 This is a review about their service dept. I will not use them again. It is a waste of time to bring your under warranty vehicle here for repairs. This is a review about their service dept. I will not use them again. It is a waste of time to bring your under warranty vehicle here for repairs. I have used them several times for repairs. The service guy is always quick to point out what isn't covered and to date they have been unable to duplicate obvious issues that are extremely easy repairs. I'm not talking about the major issues they claim to not be able to duplicate and will have repaired elsewhere like shifting into/popping out of 4th gear, noisy throw out bearing or input bearing, and engine pinging. (16k miles now) If they can't handle easy stuff why would I have confidence they can repair major driveline issues? Guess they don't get paid enough for small repairs. Brought it in when a tire store advised it needed an alignment (about 3k miles). Advisor said he had to "claim" I said it was pulling to have an alignment done under warranty. Weird. I think they are getting a little creative with how they bill Chrysler for warranty repairs. Strike 1. Your billing practices are none of my business and I don't need to be told how you get paid. Next trip was for the shifting issues & a tailgate rattle - how freaking hard is it to tighten the striker? Paperwork says they were unable to duplicate so they greased and tightened associated parts and no noise at this time - YET IT WAS STILL RATTLING LEAVING THEIR SERVICE LANE!!!! One could shake the tailgate by hand and hear and feel that it was loose in the jamb. Brought the Jeep to another dealer with identical complaint of rattle in rear of Jeep and they adjusted the tailgate striker and resolved the problem. Strike two. Brought it in most recently for same transmission and engine issues and the drivers side seat squeaking. This is a manual transmission vehicle so you move around in the seat quite a bit shifting gears and it is a Jeep after all, not the smoothest riding vehicle. When I dropped it off I should have known how this was going to go. They were still open (it was about 6pm) and there was one employee behind a desk helping someone and several customers waiting. No one even recognized that I walked in. After waiting for several minutes and not being addressed I just used the key drop and left. Next day when the service guy called he was again quick to point out that clutches aren't covered (it is not a clutch problem) and after inspecting it, said they couldn't duplicate any of my concerns including the noise in the seat. Strike 3. This time when I went to pick up the vehicle the cashier handed me the paperwork and the key. When I asked where the Jeep was parked she just looked disgusted and called a porter to get it for me. The cashier pointed toward and told me to go wait in front of the parts dept entry and it would be pulled around. I waited 20 min and when it never arrived I began walking back to the cashier to complain when I saw out the window to the service lanes on the other side of the store that it was sitting the in service lane. I approached the Jeep to find it just sitting there running. Appeared to have been there the whole time. Thanks for coming to find the vehicle owner Mr. Porter. And to complete the complaint - as soon as I sat down I was greeted to a still squeaking seat! Can't duplicate it my arse! Your service, technicians, porters, and cashier people are rude, inconsiderate with my time, and incompetent. It is a major inconvenience to bring a vehicle in for repairs and your people act like you are doing me a favor being there. You are there because of fools like me who continue to buy Jeep products despite their company history or reliability records. I have a dear friend that is an employee there who has advised me on how to "fight" to have the work done and even gave the GM's name and some other head Shottenkirk person's info. Turns out the GM lives couple doors down from me. I am not interested in winning an argument to convince you to do your job. I'll be taking my vehicle to a store that appreciates me as a customer and has competent technicians.DON'T WASTE YOUR TIME GOING HERE More

Excellent Experience Our experience was excellent. Our sales man was Jarod, he was awesome!! He was very friendly and answered all our questions with a smile. He made sure Our experience was excellent. Our sales man was Jarod, he was awesome!! He was very friendly and answered all our questions with a smile. He made sure we had snack and drinks while we waited. Jarod helped us with getting a great deal. Thanks Jarod!! More