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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
865 Reviews

865 Reviews of Shottenkirk Ford Granbury - Service Center

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March 28, 2024

Dylan provided the best customer service I’ve ever experienced at a dealership. He went over and beyond to ensure I was taken care of. He explained every step. Dylan made me feel like a valued custome More

by Ms Officer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Mar 29, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 26, 2024

I went in for a vehicle inspection and was out in less than 10 minutes. Dylan, the service advisor was really helpful More

by Julian Salas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Milspaugh
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Mar 27, 2024 -

Shottenkirk Ford Granbury responded

Julian, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 26, 2024

They took the time and truly worked to find what was causing a noise in my bronco. Best service station I have been to. More

by jesmorrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Shottenkirk Ford Granbury responded

jes, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 25, 2024

This a great dealership in Grandbury. They performed the work I needed and the job was done right. More

by JosT56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Jewett, Wendell Gray, Ryan Hudson
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Mar 26, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 24, 2024

Matt was knowledgeable and always kept me updated on my vehicle repair. Service was done right and very timely. More

by andrewwherring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Jewett
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Mar 25, 2024 -

Shottenkirk Ford Granbury responded

andrew, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 23, 2024

Awesome service staff. I just wish the app would reset after the oil change. Will have to go to manual to figure it out More

by j.wiersema
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
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Mar 25, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 23, 2024

All good as always Fast on time good service helpful and I dealership I can trust More

by Mikelive78
Recommend Dealer
Yes
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Mar 25, 2024 -

Shottenkirk Ford Granbury responded

Mike, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 22, 2024

I didn't have a lot of time when I came to get my oil changed and tires rotated so I was quite happy when the service department did the work quickly. thanks. More

by Weldon Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Shottenkirk Ford Granbury responded

Weldon, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 21, 2024

Tyler was great with everything I needed and listened to all I said about my truck. Fantastic experience. More

by termaxfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 21, 2024

My service advisor Tyler was very helpful. He listened to my needs and kept me informed on the progress of the work. More

by nramem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Mar 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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