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Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
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Melissa Cates

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
159 Reviews
4.9

159 Reviews

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159 Reviews of Melissa Cates

April 25, 2024

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Always quick and easy to get repairs to my Bronco completed at Granbury Ford. Melissa is awesome! More

by Robynr1923
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Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis

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Apr 26, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 25, 2024

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Great customer service and prompt response to any questions or concerns raised by me. Thank you More

by Jordan
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Yes
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Apr 26, 2024

Shottenkirk Ford Granbury responded

Jordan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 25, 2024

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Great service experience! Dropped off without an appt and 3 minor repairs performed quickly. Melissa, my service advisor is awesome! More

by Robynr1923
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Brian Curtis

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Apr 26, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 24, 2024

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This service department always does an excellent job. Very timely, always courteous, and knowledgeable. I will continue to use this shop. More

by JON.RICHARDSON
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

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Apr 25, 2024

Shottenkirk Ford Granbury responded

JON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 23, 2024

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Everything went fine. Parts arrived on time and work was promptly completed. Thanks for the service. More

by Jim
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Yes
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Apr 24, 2024

Shottenkirk Ford Granbury responded

Jim, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury !

April 19, 2024

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I have confidence the service will be done quickly and correctly. Nice people with good communication skills. More

by p stroempl
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Recommend Dealer
Yes
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Apr 21, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 17, 2024

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Melissa is always amazing! Everyone I know with a Ford I refer to her. She is the best! More

by Msmallwood
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Recommend Dealer
Yes
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Apr 18, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 13, 2024

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Employee Rating

Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. More

by Randy McEntire
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wendell Gray, Tom Dyer, Brian Curtis

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Apr 15, 2024

Shottenkirk Ford Granbury responded

Randy, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

April 11, 2024

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The service center has very friendly and attentive personnel. They got me in and out in the time they had quoted me. More

by Angelakimbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

Helpful
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Apr 12, 2024

Shottenkirk Ford Granbury responded

Angela, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 10, 2024

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Employee Rating

Melissa was fantastic from the beginning! She was able to diagnose the issue and had my truck repaired in a timely fashion. More

by Ajc3681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 12, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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