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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
865 Reviews

865 Reviews of Shottenkirk Ford Granbury - Service Center

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February 23, 2024

My repair work was completed quickly and professionally. I was very pleased with my experience. I will definitely use them again. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
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Feb 23, 2024 -

Shottenkirk Ford Granbury responded

Jim, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 22, 2024

I had an oil change completed and the employees forgot to put the oil dip stick back in. More

by T18J21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendell Gray
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Feb 23, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

February 20, 2024

F150 in their service shop over 3 months because they ordered the wrong part! Called and left voice messages with no return call. I finally when in personal to find out what was going on. More

by txnsky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendell Gray, Collin Baker
Report | Print
Feb 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

February 20, 2024

Better than expected. Everyone I interacted with was friendly and courteous. My service advisor was understanding of my needs and communicated everything to me. More

by buffalojohn95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 18, 2024

Service and price was great, communication could have been better. Look forward to working with them again in the future and giving them the opportunity to improve More

by Mrkoffee01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie and Collen, Wendell Gray
Report | Print
Feb 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

February 18, 2024

service department (specifically NATALIE) won’t answer or return my calls about the warranty repairs on my truck! they can’t seem to figure out why the check engine light is on or how to make it go away! More

by TORQUEDOG75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
natalie
Report | Print
Feb 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

February 17, 2024

Melissa has always tried to take care of what we need done to pickups. When there has been a problem she gets it resolved in a professional and timely manner More

by Bgalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Feb 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 15, 2024

This is not a dealer problem for me, it’s a Ford problem. I paid almost $8000 for a transmission that Ford has had widespread issues with. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray
Report | Print
Feb 16, 2024 -

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 and ask for one of our managers.

February 14, 2024

Work was fast and staff was very friendly will come back again to service my company van. More

by Mikelive78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Shottenkirk Ford Granbury responded

Mike, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

February 14, 2024

They were very nice and super helpful. I really enjoyed my visit and would like to continue doing business with them! More

by wendyautumn459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Gray, Ryan Hudson
Report | Print
Feb 14, 2024 -

Shottenkirk Ford Granbury responded

wendy, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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