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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
866 Reviews

866 Reviews of Shottenkirk Ford Granbury - Service Center

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January 19, 2024

They got me in pretty quick and they checked everything out and changed my oil and rotated my tires! It passed all the tests that they did on the car! They were very thorough! It took about 1 hour from sta More

by Terri McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Shottenkirk Ford Granbury responded

Terri, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 15, 2024

Overall, the experience was good I was only there to get a key cut and programmed, nothing else. More

by teperry43
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

January 13, 2024

Shottenkirk Ford is awesome. Everyone is so helpful and knowledgeable. And, my car washes are SO appreciated! More

by fluffya
Recommend Dealer
Yes
Employees Worked With
don't remember his name, but he was so helpful
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Jan 15, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 13, 2024

Easy process and very efficient Natalie was very helpful and I was able to get in same day for the regular maintenance I needed More

by RYANNIKZAD
Recommend Dealer
Yes
Employees Worked With
Natalie
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

RYAN, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 13, 2024

Ryan was awesome. Made the process easy It was a much better experience than it was a few months ago. More

by DIXSONT111
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

DIXSON, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 13, 2024

Car still not working right. .bringing back Car still not working right..bringing back to dealership next week..problem was not fixed More

by KRBrowneyes
Recommend Dealer
No
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

January 13, 2024

Service Advisor was friendly And took care of the vehicle as they said they would Was in and out the same day for a recall More

by Glewis
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Jan 16, 2024 -

Shottenkirk Ford Granbury responded

Glewis, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 13, 2024

The service was just fine. Nothing more to say It's was fine and good service. That 6 words!!!!!! More

by jenniferrhr
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

jennifer, thank you for sharing your experience with us. We appreciate your feedback!

January 13, 2024

Professional service advisors and they have never tried to push an upsale. They have always been very helpful and knowledgeable. More

by Inspdanw
Recommend Dealer
Yes
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

January 13, 2024

Easy to schedule, very customer focused, fast service. Great overall experience. Outstanding service. Natalie was awesome More

by MROUTEN
Recommend Dealer
Yes
Employees Worked With
Natalie
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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