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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.5
868 Reviews

868 Reviews of Shottenkirk Ford Granbury - Service Center

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January 13, 2024

Car still not working right. .bringing back Car still not working right..bringing back to dealership next week..problem was not fixed More

by KRBrowneyes
Recommend Dealer
No
Employees Worked With
Melissa Cates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

January 13, 2024

Service Advisor was friendly And took care of the vehicle as they said they would Was in and out the same day for a recall More

by Glewis
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Jan 16, 2024 -

Shottenkirk Ford Granbury responded

Glewis, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 12, 2024

Melissa was excellent and commuted the whole time. Reason for the poor review is they were fixing issues they told me didn't exist the first time I brought it to them. They also had it almost a month More

by SHELLEY.ROATEN
Recommend Dealer
No
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
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Jan 15, 2024 -

Shottenkirk Ford Granbury responded

SHELLEY, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

January 12, 2024

Professional & great customer service! Very professional kama followed up with the appointment and called as soon as my car was ready. More

by riddlergal
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
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Jan 15, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

January 12, 2024

Experience was fine prices were steep Did not get all work done will need to finish later More

by harbouce
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 15, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

January 12, 2024

Took the truck in for oil change/recall repair. Decided to have trailer hitch and wiring harness installed. Both went smoothly. More

by TEWGOOD4U
Recommend Dealer
Yes
Employees Worked With
Natalie
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Jan 15, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 12, 2024

Natalie was good. .. had to bring back car twice. Recall parts not there on first time I was scheduled to be there More

by TAMMY_MULLINS62
Recommend Dealer
Yes
Employees Worked With
Natalie
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Jan 15, 2024 -

Shottenkirk Ford Granbury responded

TAMMY, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

January 12, 2024

Melissa was extremely attentive and helpful. Super easy to get in touch with. And the car was ready for pick fast! More

by wmancia
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Jan 15, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 11, 2024

My service adviser did an excellent job facilitating the work on my car. Recommend highly! More

by Mimi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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Jan 14, 2024 -

Shottenkirk Ford Granbury responded

Mimi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

January 11, 2024

Everyone was helpful, professional and made the whole experience very pleasant. Will definitely use them again More

by LINDA.COY
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson, Ryan Hudson
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Jan 11, 2024 -

Shottenkirk Ford Granbury responded

LINDA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

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