Shottenkirk Ford Granbury - Service Center

I would not recommend this dealership to anyone. I feel I was being taken advantage of because of my situation. I had a $52 module that was suspected as being bad. It is. Ow working, but I was also I feel I was being taken advantage of because of my situation. I had a $52 module that was suspected as being bad. It is. Ow working, but I was also told my evaporator was cracked, Freon was low, and compressor needed to be replaced. $4,700 estimate and it is now working just fine. More

Dealership assisted with stranded vehicle and communicated clearly about needed repairs and completed same in a timely fashion. communicated clearly about needed repairs and completed same in a timely fashion. More

Disorganized, dishonest, not sure what was completed. Left overnight to complete recall work that didn’t get done Left overnight to complete recall work that didn’t get done More

The service department was friendly and professional. Ryan was my service rep and did a great job of getting my service needs taken care of. Ryan was my service rep and did a great job of getting my service needs taken care of. More

Excellent customer service. Very attentive to needs. Went above and beyond. Surprised me with a car wash. Very attentive to needs. Went above and beyond. Surprised me with a car wash. More

They worked hard to get my car fitted that was over heating and found that I had motor mount that was bad and they called me let me know and ask me if to let them get that replaced. They got my SUV fi heating and found that I had motor mount that was bad and they called me let me know and ask me if to let them get that replaced. They got my SUV fit and delivered it to me 👍🏻👍🏻👍🏻Thanks it all good ! More

Very helpful and courteous was very informative they did a great job. They even washed my car a great job. They even washed my car More

I had excellent service from Wendell and he did everything for me that he said he would in the timing he said it would happen! everything for me that he said he would in the timing he said it would happen! More

Very disappointed since they took over from Mike Brown…most recently had my hard tonneau bed cover for more than 2 weeks only to then ask me if I had the missing hinge I told them about when I left Brown…most recently had my hard tonneau bed cover for more than 2 weeks only to then ask me if I had the missing hinge I told them about when I left it Purportedly they were acquiring necessary parts but in fact we’re not Never coming back!!! More