Shottenkirk Ford Granbury - Service Center

Performed service with expected Ford quality. Advisor went above and beyond keeping me informed. Both shuttle drivers were courteous and professional Advisor went above and beyond keeping me informed. Both shuttle drivers were courteous and professional More

The labor rate was extremely high. Oil change, fuel filter, and air filter over $250. The simple $16 air filter was charged $67 labor. I will be doing this simple task myself in the Oil change, fuel filter, and air filter over $250. The simple $16 air filter was charged $67 labor. I will be doing this simple task myself in the future and save $67 More

The people that help you set everything up in the service department are awesome. Everything after that not so much When I price the parts, it was 300 dollars. My total was just over a $1,000 I over $700 department are awesome. Everything after that not so much When I price the parts, it was 300 dollars. My total was just over a $1,000 I over $700 in labor and shop costs for what probably took three hours. I will be taking my business elsewhere from here on out. More

Wendell is very knowledgeable and professional A credit to the dealership, one of the reasons I take my truck there to the dealership, one of the reasons I take my truck there More

Does a very good job and keeps customers well informed. Dealership kept neat and clean. Dealership kept neat and clean. More

I have an issue with my truck. Where I have still not heard back from anyone on. Seems like that they are putting me off! This issue has been addressed and fixed. Where I have still not heard back from anyone on. Seems like that they are putting me off! This issue has been addressed and fixed. More

I'll be back. For service and to possible purchase a new vehicle if the price is right.. For service and to possible purchase a new vehicle if the price is right.. More

Melissa was great! Did a great job. JM was helpful as well. Service Dept and Parts was great. Did a great job. JM was helpful as well. Service Dept and Parts was great. More

The Service Advisor was very friendly and respectful I feel that it would be very helpful to the customer if the work done was explained and told what actions were taking and why This was a recall on the feel that it would be very helpful to the customer if the work done was explained and told what actions were taking and why This was a recall on the axle bolt More

Love this place! Ryan is the best always goes out of his way to help. Ryan is the best always goes out of his way to help. More