Shottenkirk Ford Granbury - Service Center

Fast , friendly, and professional. Sat in a comfortable sitting area and was very comfortable. Thank you. 👍🏽 Sat in a comfortable sitting area and was very comfortable. Thank you. 👍🏽 More

Another great overall experience with my routine appt for car state inspection at Shottenkirk Ford Service Dept & Rep Melissa. car state inspection at Shottenkirk Ford Service Dept & Rep Melissa. More

Great dealership to get service done I will definitely be back. Will recommend to my friends back. Will recommend to my friends More

Melissa was so nice and helpful in repairing our church van!! She and the mechanics are the best! van!! She and the mechanics are the best! More

You couldn’t ask for better Service writer and someone who really cares about their customers and returns her phone calls. Ford fixes the problem with our car with no questions asked in a timely manner 👍 who really cares about their customers and returns her phone calls. Ford fixes the problem with our car with no questions asked in a timely manner 👍 More

Melissa Cates is wonderful! I appreciate her patience with my questions, along with her knowledge and advice. Also, kept me informed on everything that needed to be done. I appreciate her patience with my questions, along with her knowledge and advice. Also, kept me informed on everything that needed to be done. More

Good service, generally timely as promised. Melissa is always pleasant & informative, good with follow up. Melissa is always pleasant & informative, good with follow up. More

Appointment made day after calling. Randy, services writer took my car immediately. I waited for about an half hour to determine problem. Randy said he would have the car ready in two d Randy, services writer took my car immediately. I waited for about an half hour to determine problem. Randy said he would have the car ready in two days. Randy had a service driver take me home. It was ready in a day and a half. Also the extended warranty covered all of the repairs. While I was waiting in the customer area I meet some really nice people. Overall, a very pleasant experience. More

I arrived 15 minutes early for an oil change and tire rotation appointment. They didn’t finish until 2 hours and 40 minutes later. No communication with me until I starting asking why it is taking so lon rotation appointment. They didn’t finish until 2 hours and 40 minutes later. No communication with me until I starting asking why it is taking so long an hour and a half after I got there. More

Now before y’all get all worked up over my review of my experience, just understand everyone’s experience at Shottenkirk is obviously going to be different, even extremely different in some cases!! Relax! experience, just understand everyone’s experience at Shottenkirk is obviously going to be different, even extremely different in some cases!! Relax! This was my second time here and this time for new batteries. Not much can go wrong. The Service Advisor Ryan was personable and kept his word on everything! I was in & out in about an hour and that included an unscheduled vehicle safety inspection! Not much could go wrong!! I know I’m a minority in this community when it comes to praising Shottenkir, but I can only speak the truth!! Knock on wood! Lol More