Shottenkirk Ford Granbury - Service Center

Called. Set an immediate appointment. Drove up. Greeted immediately. Nicholas was great. I felt like a VIP. Inspection completed in time I was promised. Ni Set an immediate appointment. Drove up. Greeted immediately. Nicholas was great. I felt like a VIP. Inspection completed in time I was promised. Nicholas kept me informed. Great experience. More

They took care of my inspection and Ford Recall Notice at the same time without an appointment! The service representative was very professional, knowledgeable and responsive to all my questions! Thank you the same time without an appointment! The service representative was very professional, knowledgeable and responsive to all my questions! Thank you for taking care of my Ford! More

Awesome service. Always friendly sales and service always work together Vehicle was washed and vacuumed. Nice touch Always friendly sales and service always work together Vehicle was washed and vacuumed. Nice touch More

Always great service! All employees always very nice. Dealership always clean. I like how they always wash my truck. Also I like the ease of scheduling appointments online. Dealership always clean. I like how they always wash my truck. Also I like the ease of scheduling appointments online. More

I have been a Ford customer all my life, I brought my F150 in for oil change filters and tire rotation. Amber was my service rep and was one of the most professional and friendliest I can remember! Quick F150 in for oil change filters and tire rotation. Amber was my service rep and was one of the most professional and friendliest I can remember! Quick and easy! I was also informed of a recall on tailgate parts I wasn’t aware of. Brown Ford is my new dealership for service and new vehicle purchase! More

I was greeted as soon as I arrived for service on my vehicle. There was ample space in the waiting area for social distancing along with hand sanitizer. My service was complete within an hour, vehicle w vehicle. There was ample space in the waiting area for social distancing along with hand sanitizer. My service was complete within an hour, vehicle washed and ready to go. More

Came in with a fairly new ford fusion that ended up needing a new engine. I was worried but I was called back that I was just under the bumper to bumper and there was no cost to me. Considering the ext needing a new engine. I was worried but I was called back that I was just under the bumper to bumper and there was no cost to me. Considering the extent of damage that there ended up being I could have cared less how long it took, but after the parts were in I had the car back in just over a week. I was just happy that the dealership honored a warranty on the edge of expiring at considerable cost to themselves. I couldn't be happier. More

I’ve always had great experiences with the service department. Charlie and Jimmy have been honest with me on repairs. I will continue to bring both my Fords to this dealership. department. Charlie and Jimmy have been honest with me on repairs. I will continue to bring both my Fords to this dealership. More

Always striving for customer satisfaction Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't ne Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't need for my Escape. His integrity is important to me. More

Excellent Service on new 2019 F250 diesel Been with MB Ford 15 yrs, 4 vehicles purchased and serviced regularly there over that time. Nearly always been good work and great service, save for a Been with MB Ford 15 yrs, 4 vehicles purchased and serviced regularly there over that time. Nearly always been good work and great service, save for a few years back when the caps on engine oil and other fluids under the bonnet got left off after service and discovered at home a few days later. Had words with the then service supervisor. Never a problem since. Will keep returning to MB Ford in Granbury for new vehicles and routine servicing. Liked that they washed the truck this time. Nice touch. More