Shottenkirk Ford Jasper - Service Center

Check in was very easy. They diagnosed my problem and Jerry called immediately to have me authorize the work to be completed. Pickup was fast all work was exceptionally don They diagnosed my problem and Jerry called immediately to have me authorize the work to be completed. Pickup was fast all work was exceptionally done! More

The overall experience was fast and easy working with Eric Vazquez. He made the experience pleasant meeting. I didn’t feel like I was getting a spiel. I would definitely recommend Shottenkirk Ford yo fam Eric Vazquez. He made the experience pleasant meeting. I didn’t feel like I was getting a spiel. I would definitely recommend Shottenkirk Ford yo family and friend. Thank you for the great experience and a great vehicle. More

They are always amazing - quick, honest, and take great care of me. I have purchased my last 9 trucks from them because they are so awesome! care of me. I have purchased my last 9 trucks from them because they are so awesome! More

Nice dealership, but lacking in the waiting area, compared to other Ford dealerships. Most have free amenities for their clients. compared to other Ford dealerships. Most have free amenities for their clients. More

Very prompt in getting back to me with the issue and also getting it taken care of. Great communication! getting it taken care of. Great communication! More

I had a pretty frustrating experience with communication during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correc during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correct the issue I couldn’t speak with anyone. The receptionist would transfer me a I would get a voicemail. I had to constantly reach out for updates, and getting in contact or having calls returned was a real challenge. When I finally did, the invoicing was wrong – it started at $9,200 but got corrected to $6,700 after I asked for a review nor did I get a corrected number until after the work had been completed bb When I expressed my frustrations, the response was pretty dismissive – more of a “we’re short-staffed, this is the best we can do, deal with it” attitude. I get that staffing issues happen, but a bit of empathy would’ve made a big difference. In the end, the work seems to have been done properly, but the overall customer service experience was seriously lacking. I wasn’t in a hurry, didn’t haggle, and spent quite a bit. A little care and attention would have gone a long way in making the experience better. A service department should also provide customer service. More

Service was completed as scheduled and the staff was excellent ! It was my first visit to this service department and I will certainly return? excellent ! It was my first visit to this service department and I will certainly return? More

I recently took my F150 in for service due to a software update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo. Both of these guys are top-notch professionals! I would always get an immediate call-back from Brian when I requested an update. I really appreciated Brian's responsiveness! Thank you to Brian and Scott for a job well done!! More

from start to finish this was a pleasant experience- oil change, tire rotation and balance change, tire rotation and balance More

I was so excited to get to meet staff in service ,with in 2weeks of getting my car . 2weeks of getting my car . More