The entire process of purchasing a vehicle from Shottenkirk Ford was a hassle. The only bright spot in an otherwise frustrating transaction was the Finance guy Max, that dude is genuine and down to earth. Lets start from the beginning: I attempt to reach out to Shottenkirk 4-5 times only to get jerked around and no calls back, even from the Sales Manager himself. I finally reach a salesman who will take my call after telling them they were losing my business. Buying process goes okay, I was quoted some rates over the phone that were not true once making the drive but I excepted that. The dealership knows nothing about the car at all, I guess that's okay as it was a different brand car but I mean 0 effort in learning anything about the vehicle. (Salesman didn't even know how to operate basic functions). One of the salesman's also joyrode the car quite a bit from what I can tell, his name is saved in the infotainment with the speed metrics to prove it. But the worst part of this transaction is still being felt and still underway. I bought this car 9 weeks ago. I still haven't received my perm tag, I've checked in the salesman every few weeks only to be told its coming, its coming. TODAY I get a call letting me know in fact nothing has EVER been done with my paperwork and that they will begin the process... Today... 9 weeks later. On-top of that the lady who calls me lets me know that she has never once looked into my case as she never knew I was checking in with my salesman. Meanwhile I've been pulled over for an expired temp tag and my salesman has been lying to me for 9 weeks. I will never buy a car from here again, I would advise anyone I know to avoid this place. This dealership displayed continuous lack of communication and functionality. I wouldn't be surprised to see them go under. The best part is the salesman lying to me, saying that its completely normal to get my perm tag 10 weeks later. They most likely assumed based on my age that I should have no knowledge on the process. I knew 4 weeks in something was wrong and that's why I reached out. Avoid this place if you value your time, money and sanity. In my state you must have your tag to apply for a custom one. So I'm looking at 2-3 months to get a plate on my car. Wonderful.