Service department performed a $99 diagnostic on my transmission and said it needed to be replaced - $4,600.
I took the F150 to a local mechanic who checked the fluid and said it needed a service. Filter was very dirty! Truck runs new now!
Went back to Shottenkirk to bring this to the attention of Greg, the Service Manager. He listed to me and when I said it was a shame that his guys go to school for this and it was despicable that this happened, he told me to leave! In fact, as he stormed out of the service department into the shop, he looked back and said he didn't care if I didn't come back! Two Shottenkirk employees witnessed it.
These guys are crooks. I was looking to trade my truck because I believed them at first. Nothing like telling me my truck's value is $4,600 less than I thought only to do business with them and then they resell my truck with a simple transmission service!
WORST EXPERIENCE IN A VERY, VERY LONG TIME!! THIS PROBLEM STARTS AT THE TOP OF THE DEALERSHIP - AVOID THIS PLACE. MANY OTHER FORD DEALERS IN THE AREA.