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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
256 Reviews

256 Reviews of Shottenkirk Fort Madison - Service Center

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October 31, 2023

Great, professional service and very friendly and helpful. The only negative I have to mention is the high cost of everything. More

by PWATERS2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 01, 2023 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 27, 2023

Great service and did it. Awesome, job on my car. Definitely recommend them. 5 star. More

by shaw.julie69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney McConnell
Report | Print
Oct 31, 2023 -

Shottenkirk Fort Madison responded

shaw.julie69, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 26, 2023

I got there a few minutes early and they got me right in. They came back and told me what the car needed e ven the dirty filters The guy was verry nice and professional. More

by sandrakrussell2018
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service e dept. and office girl
Report | Print
Oct 30, 2023 -

Shottenkirk Fort Madison responded

sandrakrussell2018, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 26, 2023

Pleasant and efficient service going back Friday for service on another vehicle expect nothing but the same More

by SJMAST
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Shottenkirk Fort Madison responded

SJMAST, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

October 23, 2023

The staff does professional work, and uses quality materials. They explain things to the customers. More

by engrdoty07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings
Report | Print
Oct 23, 2023 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 22, 2023

Very accommodating, excellent service, very forth coming in letting you know what needed to be done to the vehicle, More

by JDMCWHORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Jennings - 5 stars
Report | Print
Oct 23, 2023 -

Shottenkirk Fort Madison responded

JDMCWHORTER, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

October 22, 2023

Very pleased with the vehicle and service provided. Would highly recommend dealership for new or used cars. More

by GWILDEBOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Shottenkirk Fort Madison responded

GWILDEBOUR, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

October 22, 2023

Gregs Dealerships Are The Ones Every Dealer Wants To Be..Ron Allen And General Manager Jamie Needs A Dale Carnegie Corase More

by DARRELLDAVOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mundth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Overberg, Brittney McConnell
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Oct 23, 2023 -

Shottenkirk Fort Madison responded

DARRELLDAVOLT, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

October 16, 2023

Dissatisfied with customer service, communication, work and response. I sent a detailed email to Kris Pauly last week and haven’t even gotten a response. I tried to give the dealership a chance to resp More

by Chris.Whitenack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Pauly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becker Tanner
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Oct 16, 2023 -

Shottenkirk Fort Madison responded

Thank you for taking the time to leave an honest review, Chris.Whitenack. While we are so sorry to hear that you are unhappy with your experience, we are always looking for opportunities to improve, and your comments will help us do just that. We would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 when you can.

October 08, 2023

We have boughten new vehicles from both Burlington and Fort Madison Shottenkirks… Fort Madison is superior in every way. The service department in Fort Madison is especially friendly, helpful, and knowle More

by nevakoechle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2023 -

Shottenkirk Fort Madison responded

nevakoechle, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

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