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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
256 Reviews

256 Reviews of Shottenkirk Fort Madison - Service Center

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September 07, 2023

Esay to find, service department reception area clean and the young lady behind the desk set me up with an appointment in less then 5 minutes. I was off to my next errand. More

by DRHBAKER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name,
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Sep 07, 2023 -

Shottenkirk Fort Madison responded

DRHBAKER, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 04, 2023

Danielle was great to work with even though it was a simple job. Kept me updated and informed. More

by ran24jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle S.
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Sep 06, 2023 -

Shottenkirk Fort Madison responded

ran24jen, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 03, 2023

Great people with great service! Always friendly and helpful..I know I can count on them! More

by K.HENNIGAR90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Shottenkirk Fort Madison responded

K.HENNIGAR90, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

September 03, 2023

Routine Maintenace. Adjusted my appointment on short notice and got me out the door in less than an hour. Kept informed of the statis of my vehicle. More

by BVSTEPHENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Stewart
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Sep 06, 2023 -

Shottenkirk Fort Madison responded

BVSTEPHENSON, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 02, 2023

I give Danielle 5 GOLD STARS and she is a keeper thank you for all your help! More

by Big Broker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue who drove me home!
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Sep 06, 2023 -

Shottenkirk Fort Madison responded

Big Broker, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

August 28, 2023

Service has been great. They get you in and out in a short period of time. More

by patrickmahoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Shottenkirk Fort Madison responded

patrickmahoney, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 24, 2023

Bad experience the first time better experience the second. Only had the second appointment though to fix the same thing they had supposedly already fixed. More

by robynconrad1981
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Shottenkirk Fort Madison responded

robynconrad1981, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

August 13, 2023

Danielle was very helpful and thorough. She kept us informed on the progress and work was done when we were told it would be. More

by AECONLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
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August 12, 2023

Great customer service and timely. Always feel well informed about my car when I leave there. More

by rippenkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt and Sue in the service dept.
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August 10, 2023

G o o d e n o u g h f o r m e More

by shawnnye77
Recommend Dealer
Yes
Employees Worked With
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
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