Shottenkirk Honda Decatur

This is our third Honda and Elmer Smith is awesome! Mike is professional, calls us back, great personal service, knows the car and helped us with the Nav and phone Blue tooth. He is the only guy we talk Mike is professional, calls us back, great personal service, knows the car and helped us with the Nav and phone Blue tooth. He is the only guy we talk to there and he keeps us informed on the new cars and when they come in. We travel back and forth to St. Louis and put about 50,000 miles on the car annually and Mike tells us about the new cars coming in. My husband and I are very pleased with Mike. More

Purchase of 2017 crv this is my fifth Honda purchase from this dealership and once again I was treated with kindness, very helpful staff and easy transaction process fro this is my fifth Honda purchase from this dealership and once again I was treated with kindness, very helpful staff and easy transaction process from our first contact to driving off the lot in our new 2017 crv. The salesman was knowledgeable and easy to understand and the parts department even had the floor mats we wanted even though the vehicle was first released that very day. I always have my vehicles serviced at Honda of Decatur and plan to continue with this new purchase because of my positive past experiences. More

Purchase of 2017 crv was pleasant and professional I had been waiting for the release of the 2017 crv for some time. I had been watching several dealershipsmall and checking inventory online. I visited I had been waiting for the release of the 2017 crv for some time. I had been watching several dealershipsmall and checking inventory online. I visited several dealershipsmall including Honda of Decatur. I was greeted by Mike Smith I felt very comfortable with him. I knew this was where I would do my business. Mike showed me a crv that meet my criteria,I did not purchase. I'm not an impulsive buyer. Two days later I called Mike back and told him I would be there around 11:00. When I arrived the crv was detailed and parked up front. I proceeded with the purchase no back and forth Mike knew where I was and I knew where he was.It was a very pleasant relaxed and professional atmosphere and purchase. Will definitely recommend and come back. Great salesperson and dealership. More

Great Dealership I had been looking at their website as I was deciding on whether to initiate another lease or turning it in and purchasing a VW Bug convertible. I we I had been looking at their website as I was deciding on whether to initiate another lease or turning it in and purchasing a VW Bug convertible. I went online and sent an inquiry and within a short time I received a message from Mike Smith to come for a visit. Well, I went over there and Mike greeted me nicely and offered me the opportunity to drive a couple of Honda models. Mike was so lovely to work with and was not pushy. We took a drive in the CRV touring model. When we came back he spoke to the financing team. He came back and said let me talk to you about the incentives and price of leasing the CRV. What a great deal he offered - I drove off at the end of the day with my 3rd CRV lease with a the Touring model. I love all the wonderful features!! Mike Smith and Chrs (another gentleman with great customer service skills) made sure that everything went smoothly. Chris was so kind to say he would take care of getting the protection package completed that evening so I would not have to come back the following day (the rest of the service team that normally does the work for the protection had departed ). I would not hesitate to HIGHLY recommend this dealership and tell friends and family to see Mike Smith or Chris. Mike was so knowledgeable of the vehicle features and was not pushy! More

Bought used Lexus through Make My Deal Very easy process. I did the comparison shopping via autotrade.com and then got the price I wanted via the Make My Deal application. Didn't have lot Very easy process. I did the comparison shopping via autotrade.com and then got the price I wanted via the Make My Deal application. Didn't have lots of time to negotiate so doing it online was a huge help to me. It's the only way I'll ever purchase another car. More

Poor Service Poor Service, poor people skills. Would never go to honda of Decatur Alabama car dealership. The need educated people who know their products and sho Poor Service, poor people skills. Would never go to honda of Decatur Alabama car dealership. The need educated people who know their products and shows that they care about their Costumers. More

Great Experience Travis Vincent helped us in finding a Honda CRV that was perfect for us! There was no pressure, he answered all of our questions and just made our ov Travis Vincent helped us in finding a Honda CRV that was perfect for us! There was no pressure, he answered all of our questions and just made our overall experience the best ever! I would do business with him and Honda of Decatur again! Thank you Travis! More

Satisfied customers Upon entering the dealership Ms Vicki immediately acknowledged my presence, when I explained to her what I was looking for and the price range I wante Upon entering the dealership Ms Vicki immediately acknowledged my presence, when I explained to her what I was looking for and the price range I wanted she began telling me what was on the lot, she then grabbed keys and we looked at each vehicle. She also showed interest in my children and their careers. More

Bad Service I purchased a 2007 Nissan Pathfinder.When I test drove the truck I seen no issues. After i purchased the truck. I drove it 15 miles to job and at the I purchased a 2007 Nissan Pathfinder.When I test drove the truck I seen no issues. After i purchased the truck. I drove it 15 miles to job and at the security gate I stopped for a minute or two and my truck began to run hot till I took off it went back down. Then 6 hours after getting off. I drove 5 miles to my dad house i stopped the truck and all the sudden the check engine light came on and my fuel hand went from full to empty. I went to a gas station to fill up it took 5 gallons to fill up. Then I noticed my hinge on my back glass was loose. The screw hole was stripped out. So i called the sales guy. He told me to bring it by the next day. I dropped it off. And I was told that my coolant was low and my gas level sensor was bad to take it to Nissan which they didnt check cause Nissan said their wasnt a recall on that vehicle. Then a week later i noticed my back brakes making noises. So i got spend $250 on the gas guage issue, $100 on the back glass issue, and $200 on brakes if just pads. These are things their service department should of caught before selling and noticed me off before purchased.Now I have to get these things fixed using my time after 2 weeks of owning the truck. Just not right. More

I had been looking for a trans am to restore that was in good mechanical shape. I was told this 86 trans am runs and drives good and great condition. When I tested it there were some issues and the reps s good mechanical shape. I was told this 86 trans am runs and drives good and great condition. When I tested it there were some issues and the reps said that the carburetor needed adjusted and it needed brakes. I laughed to myself bc this car didnt even have a carburator. I was well prepared to put a lil money in it of course being an old car. The car made it home OK but would not start the next day. I was totally mislead on this car and I have learned a valuable lesson about car shopping to never trust a salespersons word always have a car checked out by a trusted mechanic. This car should have been sold for parts or scrapped and I paid far more than it was worth. The car needs to be completely rewired, has blown head gasket, needed a new transmission, a complete brake job, well I was totally ripped off and when I wanted to trade for something different the next day, i was offered a third of what I paid. Never will ever purchase anything from them or recommend them again. More