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Shottenkirk Honda Decatur - Service Center

Decatur, AL

4.9
232 Reviews

232 Reviews of Shottenkirk Honda Decatur - Service Center

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September 25, 2023

Service was ok overall but took longer than normal to complete paperwork for an oil change. Car wash was broken so I will have to return another day for wash. Friendly service employees. Clean waiting r More

by KRC1400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Shottenkirk Honda Decatur responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Honda Decatur in the future!

September 24, 2023

I thought the cost for simple battery corrosion treatment to be $30+ was over the top. I had a 9:00 am appointment, but they didn’t finish with my car until 10:45 am! I asked for a courtesy car wash that I d More

by JOHN.ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, but I don’t remember his name.
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Sep 26, 2023 -

Shottenkirk Honda Decatur responded

JOHN.ROGERS, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

September 23, 2023

need more customer parking for added convenience of people needing a place to park and look at new cars More

by CJWHITE1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Shottenkirk Honda Decatur responded

CJWHITE196, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda Decatur

September 21, 2023

Ethan and crew done an outstanding job on my vehicle yesterday. I give them all 5s! More

by RILEYDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Shottenkirk Honda Decatur responded

RILEYDK, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 17, 2023

Overall service experience was great! Little wait time & everyone was very nice. Made it quick & easy! More

by JANAFROST25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Make, don’t remember name
Report | Print
Sep 17, 2023 -

Shottenkirk Honda Decatur responded

JANAFROST25, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 16, 2023

They are doing better than when they first took over from Jerry Damson Honda. I hope this trend continues. More

by JOHN.ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Morgan, Mary Akins
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Sep 18, 2023 -

Shottenkirk Honda Decatur responded

JOHN.ROGERS, thank you for sharing your experience with us. We appreciate your feedback!

September 15, 2023

Timely and efficient, clean and helpful. No complaints with the service or personnel. Will use again. More

by EDNEYLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Akins, Valerie Jimenez
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September 14, 2023

I was it great visit. My was a very great price. I a very please with the job! Looks great! More

by CAROLYNEDANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Shottenkirk Honda Decatur responded

CAROLYNEDANCY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Honda Decatur!

September 14, 2023

Scheduled service for my Honda. Service was quick and personnel were helpful. Will return again. More

by HOWIEJEN
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Shottenkirk Honda Decatur responded

HOWIEJEN, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 13, 2023

Really appreciated how quickly and thoroughly the appointment was completed. They got me in and out within an hour, which was WONDERFUL. More

by AMELIA_MSDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Akins
Report | Print
Sep 14, 2023 -

Shottenkirk Honda Decatur responded

AMELIA_MSDAR, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda Decatur!

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