Shottenkirk Honda Rome - Service Center

Service managers and parts department workers were good satisfying my problems with splash guards due to running over a truck tire tread that had come off an 18 wheeler. satisfying my problems with splash guards due to running over a truck tire tread that had come off an 18 wheeler. More

Experience was great. Car is still not repaired! Wipers still just come on for no reason. Car is still not repaired! Wipers still just come on for no reason. More

My experience while getting my Hyundai Tucson serviced was great . Everyone was attentive and helpful . was great . Everyone was attentive and helpful . More

Very professional and very helpful I wood tell people about the dealership and there service about the dealership and there service More

You can beat then Quality work ,professional all the way super nice people best place in town way super nice people best place in town More

Seems to take too long every visit. Went in for oilchange. Also had factory recall for repair on headlamp that I was notified of. Took over 2 hours. Was offered 60k mile package. Which Went in for oilchange. Also had factory recall for repair on headlamp that I was notified of. Took over 2 hours. Was offered 60k mile package. Which seemed pricy and I didn't have another 2 hours to just sit and wait. Will come back when I can drop it off. More

Service was good but according to dealership Hyundai Corporate was slow to act on request for warranty. Corporate was slow to act on request for warranty. More

Shottenkirk is the worst thing that has ever happened to the Honda Dealership in Rome, GA. Their service and providing customer satisfaction leaves much to be desired. They do not make an effort to provide the Honda Dealership in Rome, GA. Their service and providing customer satisfaction leaves much to be desired. They do not make an effort to provide necessary service on cars that are brought to them with a problem that requires immediate attention. Our 2023 Pilot had a rear view mirror that became disconnected and they ordered a part that they said would take one month to be sent and no other measures were taken to try and acquire this part from another dealership NOR did they malt any effort to provide a courtesy car for this time period so that the car would not have to be driven unsafely with no rear view mirror. I have never dealt with an auto dealership that made as little an effort to satisfy a problem with a vehicle that was purchased there and whose long time customer with Rome’s Honda dealership has purchased 2 other Pilots and a CRV and Two Civics. We have never had the service problems that we have experienced with Shottenkirk…..Plus, there is a defect in the second row Captain chair seat that has yet to be resolved over the past year. More

The customer service at this dealership is always the best! They are friendly and helpful. best! They are friendly and helpful. More

The service team was courteous and friendly from the start. They took care of my need and even held onto my vehicle until I got back into town. start. They took care of my need and even held onto my vehicle until I got back into town. More