Shottenkirk Honda of Cartersville

Waited over 2 hours to have car serviced with basic oil change. Even had an appointment. Also asked to have a paint chip reviewed to find out cost to fix. Auto body repairman was not there, but service adv change. Even had an appointment. Also asked to have a paint chip reviewed to find out cost to fix. Auto body repairman was not there, but service advisor (Eric) stated he would find out next day and call me back. Never heard back from him so I called back two days later. Again, was told he would follow up with auto body repairman and give me a call back. Over 3 weeks later and I have still not heard back. Good customer service when in dealership, but slow. Poor follow-up! More

First time buyer at Shottenkirk. Team was hospitable and worked together to make the entire experience worth our time as we purchased our first brand new vehicle in quite some time. worked together to make the entire experience worth our time as we purchased our first brand new vehicle in quite some time. More

Service was friendly and everything was explain well. Tyler and the service team has always taking real good care of me. I never have had a complaint. Tyler and the service team has always taking real good care of me. I never have had a complaint. More

I recently had an oil change on my wife's Nissan truck.. The customer service was excellent. The staff was very friendly and helpful. We will be back. The customer service was excellent. The staff was very friendly and helpful. We will be back. More

I was very pleased with service provided to my 2010 Element. Eric Staton did a great job of communication while my car was in for service. Element. Eric Staton did a great job of communication while my car was in for service. More

Overall a good experience, worked with to many rep. Some things gots lost from person to person. The car had a major repair and when it was finished a minor repair that I had wanted fixed was not complete. things gots lost from person to person. The car had a major repair and when it was finished a minor repair that I had wanted fixed was not complete. I had let them know that when the car went in. Not a huge deal. Will be back. More

Good customer service. Questions were answered and they were really patient. Even though we asked a lot questions! Overall, I had a very good experience. were really patient. Even though we asked a lot questions! Overall, I had a very good experience. More

Awesome service!!! Thanks so much.. I have been very pleased with the service department!! Each time very friendly and willing to please. Thanks so much!! pleased with the service department!! Each time very friendly and willing to please. Thanks so much!! More

Awesome! Lane Bonney was Great! He answered all my questions, gave me the time I needed without pressuring me & was very professional & helpful, Thank you Lane! questions, gave me the time I needed without pressuring me & was very professional & helpful, Thank you Lane! More

B. Black was willing to work with me for the best price possible, his no pressure approach give the customer comfort. The dealership is spacious and clean. possible, his no pressure approach give the customer comfort. The dealership is spacious and clean. More