Shottenkirk Honda of Cartersville

Just an oil Change I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oi I drive up to this dealership because usually my service there is pretty good. I walked in on Thursday 6-18-20 for my 730am appointment for just an oil change and didn't leave until 9:40am. I had to ask a service advisor for an update after an hour and a half. It should never take this long for an oil change and I was not the only one who had been waiting that long. Also, during this time of COVID-19 I made an early appointment to avoid too many people and to my surprise when I got there that the service advisors were not wearing any sort of face masks. I struggle to understand how employees that come face to face for customer service are not wearing face masks. I likely will not drive back up there for service because I don't have 2 hours to wait for an oil change in which I had scheduled an appointment. More

Professional friendly and always very helpful and fast. I travel from South Fulton to Cartersville for their excellent service (plus I get to see my sister). Nevertheless I pass dozens of other Honda dealers travel from South Fulton to Cartersville for their excellent service (plus I get to see my sister). Nevertheless I pass dozens of other Honda dealers because I know what I'm getting at Shottenkirk.....A++ service...Every time. More

excellent service Friendly, knowledgeable, and easy to work with. Made the experience easy. Kudos to the sales manager, Miles (finance) and especially to Gavin, who too Friendly, knowledgeable, and easy to work with. Made the experience easy. Kudos to the sales manager, Miles (finance) and especially to Gavin, who took the time to teach my daughter (for whom bought the car) all the features. We will definitely return when we want another Honda. More

front end alignment and oil change good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. More

The experience was pleasurable. I was pleased with service writer's demeanor and attitude. I was surprised that the employees were not wearing masks. The work was completed to m I was pleased with service writer's demeanor and attitude. I was surprised that the employees were not wearing masks. The work was completed to my satisfaction. More

I’m very pleased with the service received from the time I pulled up to the service door to the time I drove off. Always efficient and reasonably priced. Thanks I pulled up to the service door to the time I drove off. Always efficient and reasonably priced. Thanks More

AWESOME SERVICE!!! Jimmy went above and beyond to get my husband and I into the cars we wanted with a SUPER low interest rate. So happy with our experience and would definitely recommend asking for Jimmy! husband and I into the cars we wanted with a SUPER low interest rate. So happy with our experience and would definitely recommend asking for Jimmy! More

Service with a Smile I was there to have the 45,000 mile check up. My appointment was at 2:00 and the service person saved me some money by not doing all of the normal re I was there to have the 45,000 mile check up. My appointment was at 2:00 and the service person saved me some money by not doing all of the normal requirements. She realize that with the "virus," we had only driven 4,000 miles since our last oil change. I truly appreciated that. The service ran long, so she gave me a further discount. I left there at 4:20 feeling good about the people who work in the service area. More

Truck taken in early and finished quickly for oil filter change and tire rotation. Tori took the time to explain my inspection report very carefully. change and tire rotation. Tori took the time to explain my inspection report very carefully. More

Outstanding Eric did an outstanding job for us. He was able to go through the repair process with me which was a big help . I understood the issues we were havin Eric did an outstanding job for us. He was able to go through the repair process with me which was a big help . I understood the issues we were having. More