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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,109 Reviews

4,109 Reviews of Shottenkirk Honda of Cartersville - Service Center

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November 30, 2022

Great job by service manager on keeping me informed. Truck felt greatly improved after the 30k mile service. More

by WALJ4JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Dec 01, 2022 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 30, 2022

I was pleased with the work completed on our vehicle. John, the service adviser was helpful to work with and was very courteous. More

by MMISBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
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Dec 01, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 30, 2022

I thank Ms Ginger for helping me find my mileage reading on my car. And she was very helpful in my inspection checkpoints. And when I need I come back. Thank you so much More

by ROSEMCAFEE45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

November 29, 2022

Had a problem with my battery that morning. Got it started by jumping it off and took it straight to Honda of Cartersville. John did a more in depth cell check on my battery which did fail fo More

by CINDYBrown14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Cindy, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

November 29, 2022

I was very disappointed by having to wait 3 hours for oil change with the excuse that the computer dropped my car off the system. I am techy I didn't appreciate being lied to. More

by IRENE.MWEMA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien Brooks
Report | Print
Dec 03, 2022 -

Shottenkirk Honda of Cartersville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Irene, and hopefully, we can get to the bottom of this.

Dec 04, 2022 -

IRENE.MWEMA responded

Sure i would be glad to speak with someone and hopefully no one else gets to experience the same.

November 29, 2022

I had a serious problem that was quickly identified as transmission failure. They identified a recall that replaced the damaged transmission with a new one. Very pleased with treatment and results. More

by RLMUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell, Damien Brooks
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

November 29, 2022

You Kids are generally good but hopefully the next visit will be better. If not then I may have to go elsewhere. More

by WFCOSTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Lewis
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 30, 2022 -

WFCOSTAN responded

We really love your dealership and we kind of figure since it was Black Friday might have made a difference. But…simple things like smudges on the window and door handle are something you should clean if you made the mess. Not sure if you disconnected the battery or what but everything in the computer had to be rebooted. If you check the settings prior to disconnecting the battery or whatever was done that will allow you to reboot the car back to how it was. I haven’t experienced that before. Either way you know it needs to be done so please do it and not leave it for the customer. Again…we love bringing the car to you folks and we are really not trying to complain but when you ask for an appraisal of work…well then we have to be honest. Sincerely, William Costan 916-768-4534

November 29, 2022

The service department was very helpful about getting my car repaired and back on the road. More

by DARLENE.BATEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damien Brooks
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Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Darlene, and we look forward to working with you again.

November 29, 2022

Dealership has always done well by me. Friendly and efficient. Ron took good care of me on my last visit More

by TRIPP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Report | Print
Nov 30, 2022 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 25, 2022

Came in for an oil change and the service department was great! Was in and out in great time. Thank you! More

by Lauren Hether
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Heaton
Report | Print
Nov 27, 2022 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Lauren, and we look forward to working with you again.

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