Shottenkirk Honda of Cartersville - Service Center

The dealership, I love. I’ve never met an unfriendly employee there, until my last visit for service. The service writer was rude. He told me that “You shouldn’t expect too I’ve never met an unfriendly employee there, until my last visit for service. The service writer was rude. He told me that “You shouldn’t expect too much since you just got here and it’s 5:30. You’re expecting 3 hours worth of work in 30 minutes!” I’ve always rated this dealership with 5 stars at every single visit, and it breaks my heart to do it now. More

Not happy with my service consultant from this visit. I had a cracked windshield. She said she would get a replacement price from the partner they use and be in touch with me Monday. It is now after hour I had a cracked windshield. She said she would get a replacement price from the partner they use and be in touch with me Monday. It is now after hours in Tuesday. I have received no communication, and the crack has now expanded to the point that it is in my line of sight. I just made an appointment with Safelight to replace it. More

Angie always makes me feel welcome. We bought our Honda Pilot at Shottenkirk and continue to get it serviced because of the friendliness of the entire service team. We bought our Honda Pilot at Shottenkirk and continue to get it serviced because of the friendliness of the entire service team. More

Oil change and tire rotation was fast. I was treated politely and taken care of. I was treated politely and taken care of. More

We got a good deal on 4 new tires for our 2021 Honda CRV. They got them installed and calibrated right away. They got them installed and calibrated right away. More

My service was excellent and was completed in a fast and timely manner.. The waiting room was comfortable.. timely manner.. The waiting room was comfortable.. More

car wash was good. poor job vacuuming . did not vacuum the console . but it was a free car wash poor job vacuuming . did not vacuum the console . but it was a free car wash More

We were greeted promptly, by Christopher, with a friendly hello. He scheduled all the service we needed and it was started promply and completed in a timely manner. It was a very pleasant experience. He w hello. He scheduled all the service we needed and it was started promply and completed in a timely manner. It was a very pleasant experience. He was so helpful . More

This was my first time at the service department and my first oil change in my new CR-V Hybrid. Angie greeted and helped me right away. I have not complaints and will be back for my next oil change. first oil change in my new CR-V Hybrid. Angie greeted and helped me right away. I have not complaints and will be back for my next oil change. More

Very nice and helpful. Place was clean, and had very shiny floors. Did a great job for my car. Place was clean, and had very shiny floors. Did a great job for my car. More