Shottenkirk Honda of Cartersville - Service Center

Service was great! They were nice enough to give me a ride back to my house and pick me up. Tho there was someone who seemed like he was not happy to be there. Everyone They were nice enough to give me a ride back to my house and pick me up. Tho there was someone who seemed like he was not happy to be there. Everyone else was very friendly! More

Hello. I recently purchased a Ridgeline from your Dealership. The salesman Alex was very good, honest and not pushy. It was making a noise caused by a pl I recently purchased a Ridgeline from your Dealership. The salesman Alex was very good, honest and not pushy. It was making a noise caused by a plastic air foil below the driver side. Tony and Damien were outstanding, they took very good care of me and fixed the issue. More

Called about an issue with my Honda Pilot, and they was happy to help. They was ready for me to bring my vehicle to them same day. I arrived and John was easy to deal with and solved major issues same day. happy to help. They was ready for me to bring my vehicle to them same day. I arrived and John was easy to deal with and solved major issues same day. Honestly I'll choose this dealership over my local dealership any day, and tell all my friends to deal with him. Thank you! More

Service and customer care was great. Thankful that John advised me to contact my insurance company and took the time to work with them on getting my costs covered! Thankful that John advised me to contact my insurance company and took the time to work with them on getting my costs covered! More

I’ve been disappointed with the service we have received from Shottenkirk the last 4 or 5 times we have been there. The people we have worked with are always courteous, but we have had to bring our car bac from Shottenkirk the last 4 or 5 times we have been there. The people we have worked with are always courteous, but we have had to bring our car back 4 times because the sensors were not reset after oil changes. We live 45 minutes away, so this is a huge inconvenience. This week we had our air conditioner fixed. The parts had to be ordered. Honda parts would not be available for at least a month, so we had to use different parts and were told they would not last as long as Honda parts. My husband was not told it would take so long to get the Honda part until after they were ordered. When he learned that, he changed his mind and ordered the non-Honda parts. Damien called the warehouse back and said, “you’re going to kill me, but the customer changed his mind.” This should not have been said in front of my husband. He changed his mind because having to wait a month to get parts for an air conditioner in JULY was not an option. He should have been informed of the delay before the parts were ordered. Since the parts had to be delivered, we were told to bring our car back at 7:00 the next day. My husband told him that we would bring it back that evening before they closed instead. We did this. I gave my keys to Anita and told her that Damien was handling the arrangements. She told us that he would call us in the morning and we left. About 4:00 on Wednesday we called to find out if our car was ready and they had no idea that our car was there. When they finally located the car, they started working on it, but told us that it wouldn’t be ready until the next day. When we came to pick it up, we were a disappointed that no apology for the mix up was made. When Damien walked us out to the car, he mentioned that I would be getting a survey and that customer satisfaction was his main priority and he hoped that we were satisfied and would give him 4 stars. I told him that we were very disappointed with the service we had gotten there the past few times we had been there. He listened to our concerns and then apologized for the troubles we have had. We have used your dealership for about 20 years. We’ve bought 3 cars there and have chosen to have them serviced there… driven the extra miles and paid a higher price for repairs and oil changes because the customer service was on point and the repairs were made people who knew Honda cars. It’s disappointing to have these mistakes being made repeatedly. With the sensors, we are told that you have to do a hard reset three times to get it to work, but that’s not being done before we leave and we have to make a 1 1/2 hour round trip 3 or 4 times to get your mistake fixed… not to mention the gas wasted to get there. The air conditioner repair mess up could have been avoided if our keys had not been placed on Damien’s desk since he was not working on Wednesday. We had an appointment for 7:00 a.m. on Thursday. A note should have been made in the appointment book that the car was dropped off the night before. After being loyal customers for 20 years, we are hoping that the next time we use the service department at Shottenkirk there are no issues. More

Chris Csercsics in your service department is always polite and extremely helpful with taking care of our vehicles when we drop them off to be serviced. He calls when the work is completed and is there polite and extremely helpful with taking care of our vehicles when we drop them off to be serviced. He calls when the work is completed and is there when we pick them up to answer any questions we might have. He’s the reason we bring in our other vehicles that we have that are not of “Honda” manufacture. He’s a great representative for your dealership!!! More

My car looks great! They were thorough and paid attention to detail. Staff was very helpful. They were thorough and paid attention to detail. Staff was very helpful. More

I love working with Angie - she is awesome. Also truly appreciate the great techs that take excellent care of my car. Also truly appreciate the great techs that take excellent care of my car. More

Angie in the service department was extremely helpful. She provided me with outstanding service and I would definitely come back for additional service. She provided me with outstanding service and I would definitely come back for additional service. More

My service advisor was helpful, knowledgeable and friendly. The service was completed in the expected amount of time and the price was very competitive. friendly. The service was completed in the expected amount of time and the price was very competitive. More