Shottenkirk Honda of Cartersville - Service Center

I like the services but they are very pricey. I hope they have more coupons. have more coupons. More

It was great I was in and out, in less time than was expected, the tech chris came out and spoke to me about what was going on, very kind and professional very much appreciated, over all everyone and th expected, the tech chris came out and spoke to me about what was going on, very kind and professional very much appreciated, over all everyone and the service was excellent! More

This is a great dealership for service and for sales. Always friendly and knowledgeable. Chris was very helpful Always friendly and knowledgeable. Chris was very helpful More

Why bother letting customers schedule and appointment when they have to wait 2 hours once they get there. Kind of defeats the entire purpose of having an appointment. when they have to wait 2 hours once they get there. Kind of defeats the entire purpose of having an appointment. More

Always a pleasure to work with the Team at Shottenkirk. No pressure, straight shooting. Going on 10 years now and will keep coming back! No pressure, straight shooting. Going on 10 years now and will keep coming back! More

I scheduled an appt. for my car to be serviced. I explained to the technician that I was driving out of town for the Thanksgiving Holidays and wanted to make sure that everything was okay. He looked explained to the technician that I was driving out of town for the Thanksgiving Holidays and wanted to make sure that everything was okay. He looked at my auto records and shared that I was only due for an oil change and tire rotation. I told him that a tire rotation was not necessary as I just had my tires rotated. He said that they would change the oil and look everything over and make sure everything was okay and would let me know if anything needed to be done besides the oil change. I agreed. When I was checking out, I noticed on the paperwork that two red boxes were checked to indicate that the air filter and cabin filter needed immediate attention. I inquired about this because I was under the impression that the service technician was going to let me know if anything besides an oil change was needed. It was suggested that I just go and purchase the filters somewhere else and was told that the air filter sat on top of my engine and that the cabin filter was located behind the glove box. When I got home, I asked my husband to go get the filters from O'Reilly Auto Parks. He made the purchase and installed the filters. I am disappointed that the service department didn't follow-up and at least let me know about the filters needing replaced while the car was back in the shop or to at least offer to replace the filters before I left. I think this was just poor customer service. More

Shottenkirk Honda of Cartersville is the only place I bring my Accord for service. John is an outstanding member of the service department, and I look forward to his hospitality and professionalism when bring my Accord for service. John is an outstanding member of the service department, and I look forward to his hospitality and professionalism when I call or come in. He goes above and beyond to be accommodating and I sincerely appreciate that. Thank you for the awesome customer service experience you deliver John. More

Great Service Team. Fast, friendly and knowledgable!! Will return to Shottenkirk every time. Thank you for being a leader in the industry!! Will return to Shottenkirk every time. Thank you for being a leader in the industry!! More

Poor customer service. I brought the car three times before warranty issue with key ignition was fixed. I shared sometime I have to pump the breaks and the lady told to record myself when doing that, to before warranty issue with key ignition was fixed. I shared sometime I have to pump the breaks and the lady told to record myself when doing that, to which I told her it does not make sense. I did my oil change, left and within hours it did it again. I drove to back and this time another older lady helped me and issue was fixed no questions asked. More

Always good service. Clean area and garage. Service was on time. Department employee covered additional needs without being pushy. on time. Department employee covered additional needs without being pushy. More