Shottenkirk Honda of Cartersville - Service Center

Angie was awesome! We were in a bind with a road hazard tire, she took care of us and kept us updated on the progress. tire, she took care of us and kept us updated on the progress. More

I brought my vehicle there to figure out what was going on with my brake system. The brake system light came on after I had my rear brakes and rotors replaced at PepBoys. The red brake light flashes when I on with my brake system. The brake system light came on after I had my rear brakes and rotors replaced at PepBoys. The red brake light flashes when I drive. I explained this to Emily when I came to schedule my appointment. I explained this to her again the morning of my appointment. I also told her that my parking brake button was broken and that could be a reason why the light was on. I wanted to make sure every thing was good and safe with my brakes and I wanted the lights to be turned off, or whatever that had to be done to fix the problem. I was told I would have to pay $135 to have a diagnostic check. My car was there for 4 hours. I was told that everything was good. The brake system light was no longer on. However, after paying and preparing to leave, I noticed that the brake system light was still on. I told Emily that it was still on. She said I told her the ABS light was on. I explained to her for a third time what was going on with my car. Neither of those times did I ever mention "ABS." Ms. Emily basically called me a liar, by stating that I never explained it to her that way. I know what I explained to her, but apparently she summarized it in her own words when typing it in the notes for the mechanic. She actually tried to argue with me while sitting in my vehicle. She told me she could refund me my $135 and she then proceeded to get out of my car and slammed the door. She was very rude and unprofessional. This was my second time coming to get service there. The first visit was for an oil change. I had a similar encounter with Emily on that visit as well. I understand that there was a misunderstanding. However, I don't appreciate the way she acted. I will not be coming back to this location for that very reason. I feel Ms. Emily is a know it all and doesn't like to admit when she's wrong. More

Always nice , clean waiting area , organized - being able to make an appointment is convenient. I feel that I always get quality service from this department. to make an appointment is convenient. I feel that I always get quality service from this department. More

Everything was great Angie was super the work was done in a good amount of time everyone was very professional and courteous I was impressed a good amount of time everyone was very professional and courteous I was impressed More

Typically I have visited this dealership many times for service and for the most part I am very, very pleased with them in every respect. I have visited other Honda dealerships from time to time, and none service and for the most part I am very, very pleased with them in every respect. I have visited other Honda dealerships from time to time, and none of them equal Shottenkirk, with only one exception, and that being Economy Honda in Chattanooga, TN where we bought an Accord when we lived in Chattanooga. I will continue to take my two Hondas as long as they continue to provide the excellent service that they are providing at this time. Just saying. More

Thank you Angie all service agents and technicians for Thank you Angie all service agents and technicians for the excellent service.You all went out of your way to do my service at an affordable price Thank you Angie all service agents and technicians for the excellent service.You all went out of your way to do my service at an affordable price More

Angie was an absolute pleasure to work with. She was very friendly and did everything she could to make sure I had a positive experience. I purchased new tires and noticed some vibrations when I was driving friendly and did everything she could to make sure I had a positive experience. I purchased new tires and noticed some vibrations when I was driving home. I brought the car back to have them checked out. They rebalanced the tires and had Tony test drive my car then ride with me to ensure I was completely satisficed. I was very impressed by their level of customer service. More

Waited for my car to be serviced. My service advisor Keri Bennet was able get me in and out quickly! I would highly recommend her! Bennet was able get me in and out quickly! I would highly recommend her! More

Bcm recall and oil change. Was there 3 hrs. Car detailing or cleanup was shoddy, half assed at best. Sorry guys, wasnt a good job. Tried to say I needed a cabin filter when mine wasnt dirty, just detailing or cleanup was shoddy, half assed at best. Sorry guys, wasnt a good job. Tried to say I needed a cabin filter when mine wasnt dirty, just had leaf pieces that knocked out real easy. Had changed it at 10,000 mile mark still at less than 14,000 now. No way it needed changing again. Recommended fuel additive for cleaning, but cant tell any difference in mileage. Need to stay with what is absolutely necessary, not just try and add money to service ticket. Not wise and not kool. More