Shottenkirk Honda of Cartersville - Service Center

I was happy with the repair, and happy with the 2 service advisors Kari and Angie. I was not happy with the amount of time it took for the repair, I was not happy that I had to pay an additional $100 that th advisors Kari and Angie. I was not happy with the amount of time it took for the repair, I was not happy that I had to pay an additional $100 that the VSC would not pay for labor. I thought when I bought the VSC, I would only have to pay the $50 deductible. I especially was not happy when I went to pick my vehicle up and the person who was there covering for Kari ( who was at lunch) did not acknowledge me being there for at least a minute, then gave me my keys, and pointed outside and told me my car was out there to the left in the parking lot. I had to walk out there and find my vehicle. Also, I am use to my car being washed when I pick it up from service. I bought my CRV here from Bob Corley, and he rolled out the red carpet, so I thought I would give the service dept a chance to fix my issues. From now on, I will drive farther, and pay more to take my car to Hendrix Honda in Newnan. They treat me like a VIP every time I service my car there, and they always deliver my car back to me washed and clean They would never make me go hunt for my car in the parking lot after it is serviced. Shottenkirt Honda service center really disappointed me, I had such high hopes after my buying experience was first class there. More

Emily was great! Great customer service and very friendly. She went over my invoice with me in detail and answered any questions that I had. friendly. She went over my invoice with me in detail and answered any questions that I had. More

Was offered a ride to enjoy some breakfast, but decided to stay on-site. Appreciate the work stations for waiting service customers. Angie took care of me. to stay on-site. Appreciate the work stations for waiting service customers. Angie took care of me. More

The service department was friendly and helpful. All work was completed on time. Loaner car was provided while work was being done. I will return again. was completed on time. Loaner car was provided while work was being done. I will return again. More

I took my car in for repairs and they gave me a rental until they finished the work :) They kept me updated at all times :) until they finished the work :) They kept me updated at all times :) More

Emily went out of her way to get me started on my truck drop-off for an oil change so I could leave the vehicle and get a ride to my office! drop-off for an oil change so I could leave the vehicle and get a ride to my office! More

My service agent (John) was very helpful and friendly. He took the time to answer all my questions, Andover asked a whole bunch! Thanks John! took the time to answer all my questions, Andover asked a whole bunch! Thanks John! More

Excellent service is expected and received at this dealership. Service was fast and friendly. I’d made an appointment and waited while repairs were completed. Waiting area was clean and socially di dealership. Service was fast and friendly. I’d made an appointment and waited while repairs were completed. Waiting area was clean and socially distancing was followed. More

Angie was great she addressed all my questions and concerns. She was very quick with updates on my service and told me what I needed and did not need. concerns. She was very quick with updates on my service and told me what I needed and did not need. More

Excellent service and friendly. Had a 1030 appointment time, took me less than a hour. The entire area was very clean including restrooms. Never a problem time, took me less than a hour. The entire area was very clean including restrooms. Never a problem More