Shottenkirk Honda of Cartersville - Service Center

I was very pleased with service provided to my 2010 Element. Eric Staton did a great job of communication while my car was in for service. Element. Eric Staton did a great job of communication while my car was in for service. More

Overall a good experience, worked with to many rep. Some things gots lost from person to person. The car had a major repair and when it was finished a minor repair that I had wanted fixed was not complete. things gots lost from person to person. The car had a major repair and when it was finished a minor repair that I had wanted fixed was not complete. I had let them know that when the car went in. Not a huge deal. Will be back. More

I purchased my CRV from Shottenkirk three years ago. Since then they have been wonderful. The service department is exceptional! Tyler Bone is always available which I really appreciate. Since then they have been wonderful. The service department is exceptional! Tyler Bone is always available which I really appreciate. More

Awesome service!!! Thanks so much.. I have been very pleased with the service department!! Each time very friendly and willing to please. Thanks so much!! pleased with the service department!! Each time very friendly and willing to please. Thanks so much!! More

Eric is the best service advisor! He always has everything prepared and ready to go. Saves you the headache of trying to figure out what’s going on with your car and always keeps you informed about everything prepared and ready to go. Saves you the headache of trying to figure out what’s going on with your car and always keeps you informed about what’s going on. Highly recommend him and the service department. More

Quick, easy and pleasure to work with! Customer Service was excellent as well. They made me feel welcome explained the work in detail and had me on my way. was excellent as well. They made me feel welcome explained the work in detail and had me on my way. More

I’m always provided with great service. Very friendly staff that is willing to help you in every way. Very friendly and inviting environment to be in. staff that is willing to help you in every way. Very friendly and inviting environment to be in. More

Great service. Angie is always very pleasant and explains everything done in the service call. She kept me updated on the progress and explained why it took so long with the software updating. everything done in the service call. She kept me updated on the progress and explained why it took so long with the software updating. More

Came in for a B1 service. Was told it would be ready in 45 minutes to an hour at most. At one hour and 15 minutes walked to the shop window and didn't see the vehicle. One of the service advisor people t 45 minutes to an hour at most. At one hour and 15 minutes walked to the shop window and didn't see the vehicle. One of the service advisor people told me they were working on the vehicle and it was almost ready. I then asked how that was when the vehicle wasn't even in the shop. Then talked to, I believe Emily, who looked in to it and suddenly my vehicle appeared and 2 guys jumped to work on it. Twenty minutes later it was done. My family has bought 2 new Honda's in the last 18 months here. Sales was very good. Service twice has been below par and once has been very good. It would be nice if the service advisors would keep people informed of what's going on. They greet you and you never hear anything again until it's done. It seems that the standard response is to tell customers that service will take 45 minutes to an hour and then it's up to the customer to keep track of the time and find out why the vehicle isn't ready when told it would be. If it's going to be 90 minutes then say that at the beginning. When the work is started let the customer know instead of just sitting and wondering what the xxxx is going on back there. After the advisor meets you it sure seems that they could care less about you or your vehicle. More

Angie did great explaining the entire process of repair and her estimate of how long the repair would take was spot on, almost to the minute. and her estimate of how long the repair would take was spot on, almost to the minute. More