Shottenkirk Honda of Cartersville - Service Center

Came in for a B1 service. Was told it would be ready in 45 minutes to an hour at most. At one hour and 15 minutes walked to the shop window and didn't see the vehicle. One of the service advisor people t 45 minutes to an hour at most. At one hour and 15 minutes walked to the shop window and didn't see the vehicle. One of the service advisor people told me they were working on the vehicle and it was almost ready. I then asked how that was when the vehicle wasn't even in the shop. Then talked to, I believe Emily, who looked in to it and suddenly my vehicle appeared and 2 guys jumped to work on it. Twenty minutes later it was done. My family has bought 2 new Honda's in the last 18 months here. Sales was very good. Service twice has been below par and once has been very good. It would be nice if the service advisors would keep people informed of what's going on. They greet you and you never hear anything again until it's done. It seems that the standard response is to tell customers that service will take 45 minutes to an hour and then it's up to the customer to keep track of the time and find out why the vehicle isn't ready when told it would be. If it's going to be 90 minutes then say that at the beginning. When the work is started let the customer know instead of just sitting and wondering what the xxxx is going on back there. After the advisor meets you it sure seems that they could care less about you or your vehicle. More

Angie did great explaining the entire process of repair and her estimate of how long the repair would take was spot on, almost to the minute. and her estimate of how long the repair would take was spot on, almost to the minute. More

Service with Shottenkirk Honda was the best! I cannot remember the last time I felt so welcomed and accommodated at a business. From checkin through checkout, it was a great experience and I will gladly remember the last time I felt so welcomed and accommodated at a business. From checkin through checkout, it was a great experience and I will gladly return for more service! More

I dropped my car off, and the service was done within an hour!!! The srvice department did an excellent job getting me in and out in a timely manner. Thank You hour!!! The srvice department did an excellent job getting me in and out in a timely manner. Thank You More

My option, 1st over an 1 hour is too long to have your oil changed. When I can take my husbands car and ats Days C. And its done in 15min. 2. Not to follow through with what they say they would do. chec oil changed. When I can take my husbands car and ats Days C. And its done in 15min. 2. Not to follow through with what they say they would do. check to see if I could have my truck washed. Never checked. So I just left disappointed. That's all! More

Was in for a oil change on Saturday 12-26-2020, attendent checked me in went to customer lounge, watched technician preform service on vehicle, tech finished up service lowered car. Then it was left sitting checked me in went to customer lounge, watched technician preform service on vehicle, tech finished up service lowered car. Then it was left sitting for 30+ min.with no one letting me know that the service had been completed. I finally went to the attendant ask if something else was wrong he checked and finally sent another attendant to let me know it was ready,In short I could have been checked out 30 min. earlier had someone preformed the task and finished up like they were supposed to. Wasn't to happy with this service. More

Very professional--good service! Our receptionist had our account pulled with necessary recall information & part for the Odessy the particular maintenance for this visit. The service Department has always account pulled with necessary recall information & part for the Odessy the particular maintenance for this visit. The service Department has always been most attentive! More

Everyone was extremely helpful. If I lived near your town, I would definitely use you as my agency. Thank you all- especially Nick, wh0 was great. town, I would definitely use you as my agency. Thank you all- especially Nick, wh0 was great. More

This is definitely a customer oriented dealership, from the initial phone call to the service provided. They are very accommodating and I would not hesitate to recommend them. the initial phone call to the service provided. They are very accommodating and I would not hesitate to recommend them. More

Unfortunately, I was without my 2020 Honda Pilot for two weeks. This was not the fault of Shottenkirk Honda. This was due to Honda America’s unwillingness to quickly help and support their customers. Ther weeks. This was not the fault of Shottenkirk Honda. This was due to Honda America’s unwillingness to quickly help and support their customers. There are many known issues with the 2020 Honda pilots and they are making it difficult on their dealerships and customers when it comes to getting help. To have a brand new $40,000 car in the shop for two weeks is insane. Shottenkirk Honda did everything in their power to make it right and I appreciate them and Eric very much! More