Shottenkirk Honda of Cartersville - Service Center

Excellent service as expected. The wait Time was great. Will continue to use the dealership. The wait Time was great. Will continue to use the dealership. More

Fine no issues just took too long and pushing other services is deceptive after paying for oil change and maintenance package all should be included services is deceptive after paying for oil change and maintenance package all should be included More

Service Technician forgot to reprogram my touch screen after disconnecting the battery and I had to call to have my service advisor walk me through the process to reset it. after disconnecting the battery and I had to call to have my service advisor walk me through the process to reset it. More

I keep calling the service department in reference to parts for my vehicle. I am told they don’t know and will have the correct person call me back. I have yet to receive a call back. When we purchased t parts for my vehicle. I am told they don’t know and will have the correct person call me back. I have yet to receive a call back. When we purchased the car from Justin I felt it would be a great experience as he was incredibly friendly and helpful but since then I have not had a good experience. More

Everyone I encountered was courteous, informative, and helpful. My car was taken care of, and I was out in a decent amount of time. helpful. My car was taken care of, and I was out in a decent amount of time. More

Angie was patient in explaining what was going on with my vehicle. She kept me updated throughout the week and worked with my budget, which I'm thankful for. vehicle. She kept me updated throughout the week and worked with my budget, which I'm thankful for. More

9:30 am appt time, they started 1pm. Don’t over promise and under deliver Don’t over promise and under deliver More

Ginger provided excellent and timely customer service. I was informed exact details of services offered, required, and recommended. The entire staff was friendly, knowledgeable, and prepared to assist cus I was informed exact details of services offered, required, and recommended. The entire staff was friendly, knowledgeable, and prepared to assist customers with efficiency. I will definitely return to Shottenkirk Honda in Cartersville, should I need to do so in the future. More

Angie was great to work with she went above and beyond our expectations. Thank You Angie !! our expectations. Thank You Angie !! More

As always, Jordan is an amazing asset to your dealership. She is always curtious, knowledgable, and very professional. I live in downtown Marietta City but have no problem driving to Cartersville to have my She is always curtious, knowledgable, and very professional. I live in downtown Marietta City but have no problem driving to Cartersville to have my Ridgeline serviced by your service department. My only complaint, and in no way the service departments problem but the dealerships', is that at on my last visit I found out that I will now be charge a fee to use my card vs cash or check. In today's society, carring a checkbook is so obsolete and having that amount of cash in my wallet is unheard of. I understand the added cost from a business standpoint as I am a small business and have these fees and they do add up; however, you have chosen to accept "plastic" so the responsibility should be on you not added to the customer. These fees do balance out over time. I hope that the dealership takes the customers concerns such as these and perhaps reconsider the inconvience you have no imposed on your loyal regular customers. More