Shottenkirk Hyundai Granbury

Great service. It was done quickly as I waited they have always done a great job and communicated recommendations. It was done quickly as I waited they have always done a great job and communicated recommendations. More

Very professional and easy to work with. Very through explaining the features of your new vehicle. Very through explaining the features of your new vehicle. More

They had Great customer service! Took the time to make sure all my needs were met! Took the time to make sure all my needs were met! More

When ever I go it is a fantastic experience no matter what the occasion,service ,parts ,sales what the occasion,service ,parts ,sales More

Bought my new Silverado today thanks to Mark Leet the salesman that had patience for me! Recommend Mark ! salesman that had patience for me! Recommend Mark ! More

We just bought a car here at Shottenkirk in Granbury and David Coffee helped us out. David was very friendly and personable. Really, everyone I encountered seemed really friendly and personable. They mak David Coffee helped us out. David was very friendly and personable. Really, everyone I encountered seemed really friendly and personable. They make you feel like family, until you realize what's actually going on. I was told they were giving me $27k trade in and a $900 discount, but when looking over my paperwork, I only received $25,500 for my trade in and no discount. When questioned, the response was that the extra amount was rolled into my tax savings....um, pretty sure that's not how that is supposed to work. I won't buy another car from Shottenkirk because of the bait and switch, and the additional $2k added to the price of the car for their one year care package that I wasn't aware of the cost of. The paperwork for the care package all say $0 cost. I love my new car and I'm trying really hard not to let this overshadow my excitement. I miss Mike Brown Hyundai. They were much more honest when I bought my last car from them. We had a bad experience with another Shottenkirk dealership in the DFW a couple years ago, didn't buy a car from them back then because of it, and we swore we'd never deal with them again. Lesson learned the hard way. More

DON'T DO IT! !! Trust me, do not learn the hard way. They will try to low ball you on your trade in. However when I threatened to walk out and go to another Hyunda !! Trust me, do not learn the hard way. They will try to low ball you on your trade in. However when I threatened to walk out and go to another Hyundai dealership, they then gave me the correct and appropriate trade in value. Why not just give the fair market price originally? Then, after getting a car in late early July, I have yet to receive my plates. I try to call the titling clerk and she was extremely rude. I mean terrible customer service when I am just trying to get legal items for my vehicle. However, instead of trying to help, she tried to blame me as if I don't check my mail. I have received many packages and items in the mail, none have been my license plates. I then asked, why not call or send an email to let me know the plates are in the mail so that I can be on the look out for them?". She then replies, "We do not have time to send emails about plates shipping to everyone that we do a deal with". I find that hard to believe because they can definitely remember to spam you with emails if you inquire about a vehicle on their website. They have time to spam emails about purchasing a car, but they can't send an email to say your license plates have been shipped? Especially when living in a city apartment where foot traffic is high and packages can be stolen or mistakenly picked up everyday. I mean make it make sense please. Then lastly, the terrible customer service from the titling clerk, absolutely unacceptable. More

just now NEW Yes, the Shottenkirk Dealerships in that long stretch of 377 highway in Granbury have The Eye Candy...ie lots full of New Cars and Used...you will be in ah! But just like the Wicked Witch lu long stretch of 377 highway in Granbury have The Eye Candy...ie lots full of New Cars and Used...you will be in ah! But just like the Wicked Witch lured Hansel and Gretel into her house with Candy, both are going to put you in a boiling pot and cook you alive. Even a seasoned Car Buyer with money, clean low mile trade in, and a high 700 Credit Score is going to get snickered at the end of the day. If you really want that Vehicle, be fully prepared to go a full 16 rounds of a heavyweight fight. Just know at the end of the deal, you may have the car the other DFW Dealerships wish they had, Shottenkirk will have won the fight. Do yourself a favor, sell your trade to Carmax and wait for that new 2023 to come in somewhere else! More

Deceptive and unethical. Added over $6000 to the price of window for dealer prep and acquisition fees. Would not send anyone to them. Run ..... AWAY ! Added over $6000 to the price of window for dealer prep and acquisition fees. Would not send anyone to them. Run ..... AWAY ! More

Scott, the reviewer below, almost perfectly summarized my experience with this dealership—drove close to an hour, saw the price go up $5k above previously listed, just kept on going slow slow slow to make th experience with this dealership—drove close to an hour, saw the price go up $5k above previously listed, just kept on going slow slow slow to make the transaction happen. Offered me well below what other dealers did for my trade as well, and super shady in regards to removing the "Schottenkirk Customer Care Package" (99% unnecessary IMHO due to how much the manufacturer guarantees). More