Shottenkirk Hyundai Granbury

my experience with my salesman was good, but when i got in to the office of the finance man it all went south. he told me so many different stories that i had no idea what i was buying. he told me the w in to the office of the finance man it all went south. he told me so many different stories that i had no idea what i was buying. he told me the warranty was included and when i asked about 1300 dollar charge , he told me it was finance charges . when i left i was very confused. later at home i realised what happened and called to cancell the charge . they agreed to credit my bank note because it had already funded . that was nov. 1 and still no credit .73 days should enough . i dont blame my sales man at all but why do auto dealers all pratice dishonest behavior ? even now i feel i am getting therun a round .they now are sayiny 90 days or more . i could not trust them anymore ' The next day after i wrote this reveiw i was contacted by the manager of the dealership and we have come to a resolve on the issue of the refund ,Matt Hughes is trying to communicate with me which may have been the problem all along . any way it is almost to service my truck and we can start a new relationship. More

The whole experience was great. It took 1.5 hours from walking on the lot to signing contract. Everyone was exceptional. I highly recommend this staff and dealership. I will definitely use them in the walking on the lot to signing contract. Everyone was exceptional. I highly recommend this staff and dealership. I will definitely use them in the future. Everyone had a smile on their face and were extremely helpful. More

I had a terrific buying experience with Jerry Durant Hyundai. This is my fourth Hyundai purchase since 2001 and our first buying experience with Jerry's. Juan was very pleasant and knowledgable of the Hyundai. This is my fourth Hyundai purchase since 2001 and our first buying experience with Jerry's. Juan was very pleasant and knowledgable of the Hyundai product. I appreciated his phone call the following day to make sure everything was going okay with my new car and he was eager to answer any questions I might have. I was even more impressed when he and another employee came to my home when I had been unsuccessful in programming the Homelink feature. Of course they stayed until they got it programmed and working properly. I am happy to report that he and the other employees exceeded my expectations of the car buying experience. I love being able to shop at "home" and to support local businesses! More

The salesman was honest and helpful in every way possible. The finance dept worked diligently to get the best possible interest rate and payments. The purchase was a pleasant experience. I would r possible. The finance dept worked diligently to get the best possible interest rate and payments. The purchase was a pleasant experience. I would recommend this dealer to anyone looking for a new or used car. More

He was very patient with me. It took over 2 mths before I decided which car I wanted. I was slow to respond to his calls/emails but Randy was always friendly and very nice. Everyone I encountered at the deal decided which car I wanted. I was slow to respond to his calls/emails but Randy was always friendly and very nice. Everyone I encountered at the dealership was extremely nice. I didn't feel pressure to make a fast decision. I was offered on several times to take the car overnight or to just drive it for a couple of hours to see if I really liked the car. It seemed that Randy and everyone I met wanted me to be happy with what I purchased. They were not only interested in moving cars off the lot but they wanted my to be happy with the vehicle as well. More

Kenneth was very cordial and helpful. He went out of his way to explain different functions available on the vehicle. At NO time did I feel pressured to buy a car. was The sales manager, Matt Hughes, was v way to explain different functions available on the vehicle. At NO time did I feel pressured to buy a car. was The sales manager, Matt Hughes, was very receptive and reacted in a positive manner when haggling over price to be paid. Having bought many vehicles over my 70 years it was probably the best buying experience I've experienced. I highly recommend the sales personal and dealership. More

Kenneth was very knowledgeable, friendly and available to take us to other Durant dealerships. Matt was also very friendly and accommodating. Both had big smiles every time they saw us. Showroom and everyone take us to other Durant dealerships. Matt was also very friendly and accommodating. Both had big smiles every time they saw us. Showroom and everyone gave it a hometown atmosphere. We were open to suv or car and Kenneth was very patient while we looked at other local dealerships and made up our minds. We'd buy another car there. Great experience, greater price! Love our Santa Fe. More

THE EMPLOYEES AT JERRY'S WERE VERY FRIENDLY AND ANSWERED ALL OF OUR QUESTIONS EVEN THE ONES THAT REQUIRED RESEARCH OR INFORMATION FROM THE MECHANICS. WE WERE GIVEN THE COST OF CERTAIN REPAIRS SO THAT WE COU ALL OF OUR QUESTIONS EVEN THE ONES THAT REQUIRED RESEARCH OR INFORMATION FROM THE MECHANICS. WE WERE GIVEN THE COST OF CERTAIN REPAIRS SO THAT WE COULD MAKE A BETTER INFORMED DECISION. JERRY'S ALSO OFFERED TO LET US TAKE THE CAR HOME FOR THE WEEKEND TO INSURE IT WAS THE RIGHT CHOICE FOR US. I WOULD BUY FROM JERRY'S AGAIN! More

Hassle Free! answered all my questions and worked with lenders to help get me the best interest rate. Very quick, with absolutely no hassles.I looked at the vehicle on their website, when I drove to the d lenders to help get me the best interest rate. Very quick, with absolutely no hassles.I looked at the vehicle on their website, when I drove to the dealership the car was there and waiting for me to check out and test drive. went from the salesman straight to a finance manager made the deal and drove the car home that day. I bought the car for my wife and she is very happy and could not believe I made the deal and had the car all in one day. More

This dealership was amazing. The building is comfortable and friendly. All the people that I dealt with were helpful and honest and courteous. I had been to other dealers and felt leary an comfortable and friendly. All the people that I dealt with were helpful and honest and courteous. I had been to other dealers and felt leary and suspicious. At Granbury I was treated They madlike a customer. Sometimes women are treated like they are incapable of writing their own checks. Never once did I feel like I was being cheated. Ilove my new car. I would recommend them to anyone. They worked to make it possible to afford the car I wanted and the payments I could make. The entire group of employees are extremely loyal to Jerry Durant and seem grateful for a nice place to work and a great employer.They made something that I hate into something quite pleasant. More