Shottenkirk Kia of Quincy

Stopped in for reset and welcomed by friendly receptionist who sent me to service department where I was greeted. In less than 5 min car was serviced and I on my way receptionist who sent me to service department where I was greeted. In less than 5 min car was serviced and I on my way More

I’ve always had a good experience with the service department in Shottenkirk Kia. The service riders are always professional, and willing to go above and beyond to help and they do whatever they can t department in Shottenkirk Kia. The service riders are always professional, and willing to go above and beyond to help and they do whatever they can to help their customers. More

Great bunch of people to take care of my car, just an all around nice experience. around nice experience. More

Fast, friendly service! Trina & Greg are awesone along with salesman Rusty! Would come back for more! Trina & Greg are awesone along with salesman Rusty! Would come back for more! More

Trina is the best, her and Greg can always be counted on to get it done promptly for a fair price. to get it done promptly for a fair price. More

‼️ Advice for anyone in the market for a new vehicle; I 10 out 10 do ❌NOT❌ recommend going through Shottenkirk Kia of Quincy (Brian Lewis) as well as the finance department at Shottenkirk Chevrolet (Nathan 10 out 10 do ❌NOT❌ recommend going through Shottenkirk Kia of Quincy (Brian Lewis) as well as the finance department at Shottenkirk Chevrolet (Nathan Herzing - finance manager and Lonnie Schuyler - General Manager). I recently purchased a Kia Carnival listed at the Kia dealership in Quincy, IL. The whole experience was absolutely beyond horrible and still is 2 weeks later. They were extremely rude to my husband and I the whole time, harassed me at work by calling me and raising their voices, being smart-a$$es insinuating that I was lying, etc - to the point of me being in tears because they were trying to tell me I owed them another $2,900 two weeks after signing paperwork, agreements and contracts. They sent me emails and left voicemails as well. They tried to blame us for THEIR mistakes and literally told my husband he needed to “man up”. They threatened to not turn in my title and license application two weeks after purchase agreement had already been signed by both me and the finance manager AND after they had already collected the full purchase price amount on the agreement. Shouldn’t they have already sent off my title and license application as 14 days had already passed since I purchased the vehicle? They told me they would come get my vehicle if I did not pay the $2,900 they said I supposedly owed because THEY messed up on the paperwork and purchase agreement (they already cashed the check I gave them from my bank and received my $500 deposit to hold the vehicle which all equaled the full purchase amout reflected on the signed purchase agreement). They also told me they would not sell me the vehicle at all if I didn’t purchase the premier warranty that said OPTIONAL (so I ended up agreeing simply because I love the car). Everything and everyone listed above were overall incredibly unprofessional and did not represent the kind of employee’s or reputation I would think a dealership would or should want at Kia and Chevy Shottenkirk whatsoever. If I could go back in time, I would have walked away the first time they were rude to my husband and/or me. I’ve never been through such a horrible experience with a dealership in my life and I will never go back there. Side note; IF you do happen to do business with them, The ONLY person I would recommend/advise you to go with as far as an employee in sales is Gary Mayes or Karri Walker - they are both Sales & Leasing Specialist at Shottenkirk Kia. They were kind and seemed like genuine people that wanted our experience to be a good one. More

The service was excellent. They made sure I had what I was looking for. I’m very satisfied. They made sure I had what I was looking for. I’m very satisfied. More

They are all very very very very very very nice people well worth the trip. well worth the trip. More

Service Dept. always ready to help. The two service advisors always make sure my car is up to date with service. always ready to help. The two service advisors always make sure my car is up to date with service. More