Shottenkirk Nissan Katy

Entered service drive up and was quickly greeted. Walked in and was not greeted. Service rep did not look up until he was done with current customer and done with his paperwork. Greeting was “what br Walked in and was not greeted. Service rep did not look up until he was done with current customer and done with his paperwork. Greeting was “what brings you in?”. A simple, “Hi I will be right with you” would have been suffice. After I was checked in there was no review of repairs needed. I even had to ask the 2 main questions EVERY customer wants to know: how long should I expect to wait and do you have my correct number to contact me? To my surprise, I received a emailed and texted link to get an inspection report & number to text for updates. 2 hours in I got an inspection report which a was a 2 second video of a paper report. Then another link with the actual inspection report that was BLANK with greyed out fields. I decided to use text number provided for text updates. No response. Sent another text about 15 mins later. No response. A few mins later I received an automated text from another number that said “ Good afternoon, just a friendly reminder that your vehicle is ready for pick up.” Where was the initial reminder? Waled up to front and service rep said “sign here”. Again no greeting of recap of service. Then rep said “here is your keys” and looked away. Another question EVERY customer wants to know, “where is my car???”. Overall, the job was done but the service is extremely lacking. I will not be returning to this dealership’s “service” department and would not recommend this location to any of my family and friends. Perhaps rename “service” department to “repair area”. But the job was completed and why am I even complaining, right? More

Very professional and courteous. Provided an alternative to the vehicle we were interested in. Took a little longer than usual to finish the paperwork, but this may not have been t Provided an alternative to the vehicle we were interested in. Took a little longer than usual to finish the paperwork, but this may not have been the dealership's fault. More

His customer service was great. Mr. Ortega explained to me what was my best options for my car. His professionalism and understanding was outstanding. I was able to leave my car in Mr. Ortega explained to me what was my best options for my car. His professionalism and understanding was outstanding. I was able to leave my car in great hands and get something to eat. when I came back I was able to leave in peace. Thank you Mr. Ortega More

Just needed a quick oil change and they got it done in 40 minutes with tire rotation and all . minutes with tire rotation and all . More

All of the guys there made sure I was able to get in the truck I’ve been wanting for a while! Great place 10/10. truck I’ve been wanting for a while! Great place 10/10. More

Service was exceptional! Didn’t wait long for a service advisor when I pulled my car up. Mario provided great customer service and service didn’t take that long at all. Didn’t wait long for a service advisor when I pulled my car up. Mario provided great customer service and service didn’t take that long at all. More

Martin help me out to resolve some of the recommendations for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow. for critical repair( a very misnomer). But it is in the dealership for agreed repair. Pick it up tomorrow. More

Adrian did a great job getting us into our new truck. Christopher got us the best rate possible. Highly recommend this dealership to anyone that is interested in a new car or truck. Christopher got us the best rate possible. Highly recommend this dealership to anyone that is interested in a new car or truck. More

It was such a pleasant visit! Martin in service was absolutely great!!! Five star service! Martin in service was absolutely great!!! Five star service! More

I always have great experiences with Shottenkirk service department! My service advisor Mario is always so kind and helpful. Service always makes sure the work on my car is done well and done right. department! My service advisor Mario is always so kind and helpful. Service always makes sure the work on my car is done well and done right. More