Shottenkirk Nissan Katy

I was there for some service work and I had Chris Farris really take care of me. He was excellent and very professional and I will definitely be back because of his customer service. really take care of me. He was excellent and very professional and I will definitely be back because of his customer service. More

Great customer service, and Jamie is awesome he really took care of me.. the employees there are all so nice took care of me.. the employees there are all so nice More

Jamie took really good care of me and I always have a great experience when I come to Katy Nissan great experience when I come to Katy Nissan More

George is rock! If it weren’t for him I would take my Murano elsewhere Murano elsewhere More

The staff is professional, I love the way treated the consumer, they give me all the answers I need. consumer, they give me all the answers I need. More

Everyone was helpful! And the service did not take too long. I got there early and they took care of my car right away. long. I got there early and they took care of my car right away. More

I, unfortunately, was very dissatisfied and disappointed in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on l in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on less than a month later. I then took my vehicle back and was asked for my extended warranty information (which I gave that moment) but was not informed that the dealership does not work with the warranty company until the diagnosis was completed and costed me another $197. Absolutely no work was completed on my vehicle and I was forced to go back to pick it up and find somewhere else to get the work completed. I should have been informed the very moment I handed my warranty information over that Katy Nissan doesn’t work with that particular company. Instead, I feel like I was taken advantage of and ended up spending way more money than I needed to. More

Good service, great and polite team. The service was also great. I will recommend this place to everyone. also great. I will recommend this place to everyone. More

Psychologically manipulative sales tactics. I was sold a used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 wo used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 worth of needed repairs to the front drive axle and hub assemblies. As I tried to Bring my concerns to the salesman and finance manager they just gas lit me and I was even told by the finance manager that he couldn’t talk to me about a question about my tags stating “ I cant talk to you, I have customers”. Which as of purchasing an $11,000 vehicle I was under the impression I was a valid customer as well. I have unfortunately for me had nothing but poor customer service or manipulative tactics from this dealership. More

I needed help with some paperwork and was quickly helped and it was pleasant to work with that department. and it was pleasant to work with that department. More