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Shottenkirk Nissan Katy
Katy, TX
2,110 Reviews
Welcome to Shottenkirk Nissan Katy
When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
This dealership strives to provide the best vehicles and service possible to the dealership area. Or experienced sales and service staff is available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,110 reviews
November 04, 2021
Psychologically manipulative sales tactics. I was sold a used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 wo used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 worth of needed repairs to the front drive axle and hub assemblies. As I tried to Bring my concerns to the salesman and finance manager they just gas lit me and I was even told by the finance manager that he couldn’t talk to me about a question about my tags stating “ I cant talk to you, I have customers”. Which as of purchasing an $11,000 vehicle I was under the impression I was a valid customer as well. I have unfortunately for me had nothing but poor customer service or manipulative tactics from this dealership. More
by jmmccoy2014
Verified CustomerEmployees Worked With
Christopher Robinson, Marco Compean, Scott Ross, Mehran Abedini, Jaime Rohlmeier
November 04, 2021
George is rock! If it weren’t for him I would take my Murano elsewhere Murano elsewhere More
by DAWN0713RUSSELL
Employees Worked With
November 04, 2021
Glad to see the improvement. I had several bad experiences under previous management/ownership. I prefer to use Nissan dealership for service, as well as purchases. experiences under previous management/ownership. I prefer to use Nissan dealership for service, as well as purchases. More
by PGRAY244
Employees Worked With
Jaime Rohlmeier
November 04, 2021
I needed help with some paperwork and was quickly helped and it was pleasant to work with that department. and it was pleasant to work with that department. More
by TOBEEBUSS
October 03, 2021
I took my vehicle for oil change and was told there is a recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by ser recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by service technician and billing department but they asked me to sign three documents. When I requested a copy of the documents I signed I was told contact service representative and when I showed my bill which had "customer declined recall" he said recall issue was not addressed. I have been here before and had better experience but this time the billing departments refusal to give the documents I signed coupled with yes/No on recall address made me doubt what service was done. I hope there is transparency / better communication from billing . I liked the video of inspection and the process for service. More
by Datsun Driver
Employees Worked With
Unfriendly Billing coupled with confusing messaging from Service Rep
