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Shottenkirk Nissan Katy
Katy, TX
1,840 Reviews
Welcome to Shottenkirk Nissan Katy
When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
This dealership strives to provide the best vehicles and service possible to the dealership area. Or experienced sales and service staff is available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,840 reviews
January 11, 2023
I made an appointment for a tire rotation and waited 2 hours. I totally get being busy but that's why I made an appointment instead of just walking in. It was frustrating. I actually walked back into the hours. I totally get being busy but that's why I made an appointment instead of just walking in. It was frustrating. I actually walked back into the service office after 2 hours and asked if everything was ok or if I was supposed to have checked in with them. The guy in charge of my service just kind of waved me over to complete the paperwork and took me to the cashier. I don't know how long I would've waited if I didn't go back there myself. I had a little fob on a keychain that fell off (it has done it before, but I know I gave the keys to him with it on there, it's the only other thing on my key and very noticeable when not there) and the service guy wasn't helpful at all. He mostly just gaslit me into thinking I didn't have it on there. The manager on duty at the time at least humored me and let me walk around to look for it and then offered to pay for it if there was a charge for losing it. Thankfully I got it replaced without issue, but it was nice to have the offer. That interaction gave it one more star than the 1 I would've given. More
by MEAGANRITCHIE
Verified Customer
January 11, 2023
Great experience from beginning to end. I love my new vehicle! During and after purchase, Malick went over the vehicle's features and helped me set up the Bluetooth connection. If I ever ha I love my new vehicle! During and after purchase, Malick went over the vehicle's features and helped me set up the Bluetooth connection. If I ever had any questions, he reassured me, I could call him anytime. More
by Coneka
January 10, 2023
Had a great experience the staff was helpful and took care of all of my concerns. Will definitely be coming back. care of all of my concerns. Will definitely be coming back. More
by julianjackie
Employees Worked With
Matthew McBride best technician ever!, Scott Ross, Jaime Rohlmeier, Alexandra Gutierrez
January 10, 2023
This was the first time I serviced my vehicle at this location. I greatly appreciate the attentiveness of the staff, especially Martin. He was very welcoming, knowledgeable, professional, and efficient. location. I greatly appreciate the attentiveness of the staff, especially Martin. He was very welcoming, knowledgeable, professional, and efficient. After having a number of negative experiences at an another nearby Nissan dealer. It was great to have someone like Martin take care of my service needs. I will definitely be coming back in the future to service my vehicle. Thank you for a great experience. More
by miguelh
Employees Worked With
Martin Ortega
January 09, 2023
This was my second service at Nissan Katy and everything was great! I was very satisfied with the customer service. was great! I was very satisfied with the customer service. More
by DS2022
Employees Worked With
January 08, 2023
This is my second time that I take my vehicle and the staff is very kind and helpful. Martin has been my advisor both times and has been very helpful. staff is very kind and helpful. Martin has been my advisor both times and has been very helpful. More
by arclynes
Employees Worked With
Martin
January 03, 2023
It’s always great going to Shottenkirk! Customer service and Jamie in service is always the best! I will always recommend this location! No other place can do what y’all do! Customer service and Jamie in service is always the best! I will always recommend this location! No other place can do what y’all do! More
by JASMINEBOMBAYWALA
Employees Worked With
Cory Jackson, Taylor Heilers, Jaime Rohlmeier
