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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,366 Reviews

1,366 Reviews of Shottenkirk Nissan Katy - Service Center

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February 07, 2022

Quick and clear service, highlighted recommended follow ups and finished in a very small amount of time. More

by ARTURONANEZ0404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Weeks, Christian Farris
February 07, 2022

Dealer/Service Department provided an excellent and professional service. Customer focus oriented and service was done on a timely manner More

by CARLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2022

I love the customer service. I love the videos to let me know what's going on with the car. Just a suggestion..a carwash would be nice after the oil changes. More

by dccj1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2022

The service dept tried to upsell me on unnecessary items. Also I needed the break switch replaced which I was told it would be $618. After I called to ask why this switch would go out so early on my vehicle More

by TIFFANYHOLLEY73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandra Gutierrez
February 04, 2022

Thank you for your service Mr Weeks have a great day and enjoyed working with you More

by L.JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Weeks
February 04, 2022

They are very respectful in offering and telling me what the vehicle needs to be replaced and they accept my answer and easily explain the action to be taken. More

by JOSMILENEPTUNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Farris
February 04, 2022

They did a great job and very one at the location was super helpful, keep up the great work. More

by PREEYA.MISTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2022

Dion Weeks, my service advisor, did an outstanding job. He kept me updated throughout the repair process, he was on top of things, and proactively spoke with Nissan Corporate Office to make the process run More

by Juan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dion Weeks
February 03, 2022

I am happy with the service I received. Although I had no service appointment, I was well received and attended to promptly. Great service. Thank you. More

by EZUMAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
February 03, 2022

Requested work was done quickly and properly. Service kept me informed of all actions on the car and estimated completion time. Also nice to see that waiting room furniture has been replaced with new. More

by DANZIPES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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