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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,411 Reviews

1,411 Reviews of Shottenkirk Nissan Katy - Service Center

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May 30, 2024

Martin was easy to work with and very informative. He did an awesome job! Thanks! More

by SHAKEBA BANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Report | Print
May 31, 2024 -

Shottenkirk Nissan Katy responded

SHAKEBA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

May 28, 2024

This is my first time coming to Nissan for an oil change, tire rotation and while it does take longer here versus any other oil change company, everyone was very nice. My only suggestion would be to keep the More

by JESSMATT1327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Report | Print
May 30, 2024 -

Shottenkirk Nissan Katy responded

JESS, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

May 04, 2024

Martin Ortega was the best. Service with a smile and good attitude. He helped me through the entire process. He made things simple. More

by onejohn319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria, Alexandra Gutierrez, Martin Ortega
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May 06, 2024 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

April 27, 2024

Mario (service advisor) made this a favorable experience. Mario did a great job of communicating with me throughout the entire process. Will definitely ask for him in the future. More

by AMANDA C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario (service advisor)
Report | Print
Apr 29, 2024 -

Shottenkirk Nissan Katy responded

AMANDA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!

April 21, 2024

Fixed my car even when I thought it would be impossible, appreciate the effort, my car now works like new. More

by JUAN.OVIEDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandra Gutierrez, Martin Ortega
Report | Print
Apr 22, 2024 -

Shottenkirk Nissan Katy responded

JUAN, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 12, 2024

Alex is the best. She is the only person I deal with in the service department. She is also the main reason I come back. More

by KILLER171220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandra Gutierrez
Report | Print
Apr 16, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 09, 2024

It was good. They took care of my car. Thank you so much! I will be back More

by RENYKE2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service dept, Rosalyn Vega
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Apr 10, 2024 -

Shottenkirk Nissan Katy responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

April 09, 2024

Very good professional and prompt service. Was very detailed in explaining the service that was performed on the vehicle. More

by RAJIVNANDURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel De La Cruz
Report | Print
Apr 10, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 04, 2024

Always a great experience here. Love the service department staff. They are fantastic. Appreciate the way they take care of their customers. You don't come across quality of service More

by WENDYMATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ross
Report | Print
Apr 05, 2024 -

Shottenkirk Nissan Katy responded

WENDY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 28, 2024

I reached late and they get my car quickly for the oil change. I'm very satisfied with the service. More

by CLASARAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ortega
Report | Print
Mar 29, 2024 -

Shottenkirk Nissan Katy responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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