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Shottenkirk Nissan Katy - Service Center
Katy, TX
1,381 Reviews
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1,381 Reviews of Shottenkirk Nissan Katy - Service Center
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December 03, 2018
15 minutes to definitively diagnose yet 120 minutes to fix? Steering wheel lock issue required the vehicle to be towed to the closest Nissan dealership. Advised they could definitively determine issue by remov Steering wheel lock issue required the vehicle to be towed to the closest Nissan dealership. Advised they could definitively determine issue by removing anticipated defective part and plugging in the new part. 15 minutes later I was advised this was the issue and for $1,100 (parts $~700) and labor (2 hours ~ $320), they could fix! When asked how you could diagnose in 15 minutes yet require 2 hours to fix I was advised: "that's what the book recommends the job should take". Not OK! More
by Ben_Nissan Altima
Employees Worked With
David S (Service Advisor)
